Tata Sky — Why Showing Negative Balance of Rs.8.68

I had taken Dhamal Mix Pack with annual subscription which validity was upto 31.05.2015. Our Company Tata Steel Ltd, Bamnipal taken care to recharge our Tata Sky Pack w.e.f 01.06.2015. It is a matter of great regret that as balance is showing negative of Rs.8.68, you have advised to recharge the negative balance first amounting Rs.50.00 instead of Rs.8.68. However, my package opt . for Dhamal Mix pack can not be recharged. You are therefore, requested to clarify, why negative balance shows ? Please wave the negative balance and recharge the package immediately.
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My tatasky account is showing in minus balance, however we bought tatasky connection based on prepaid account.So they wont deactivate my account and showing minus amounts.However they are continoue my 6month package without any recharge, showing minus balance and wont shutdown my account as we gave him application also.However we dont told them anything like want to continoue my account, as basically tatasky turnoff my tatasky account when recharge was over but this time thry wont close it and showing minus balance due to technical faults in their website.And chat guy on tafasky wont answered me anything.regardinbclose tatasky connection.
Tata Sky Customer Care's response, May 16, 2018
Verified Support
Hi, please share your RMN/Subscriber ID and we will help you.

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