Submit a Complaint
Satellite, Cable DTH TV
Tata Sky

[Resolved]  Tata Sky — Wrongly Debiting charges for Binge Service

I have opted for the binge box, but do not use the service as I have direct subscriptions to Amazon, Disney Hotstar and Zee 5 . I have a recharge pack for regular tata sky channels as well.
On the 4th of November one of my family members opened the binge screen and clicked on a movie. TATA SKY immediately sent me a message confirming that I had subscribed for this service and debited 299 from my balance. There is no confirmation pop up to say that you have not subscribed and await my input to proceed.
When I called Tata Sky and complained, they dropped the package but refused to refund me the amount.
This is pathetic that a company like TATA can scam customers by getting them subscribed for a service without consent.
If the software has the ability to understand that I have not subscribed and send me a notification that I am subscribed, then it should have the ability to notify me before activating the subscribtion.
Was this information helpful?
No (0)
Yes (0)
Jan 10, 2022
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2021
Tata Sky Customer Care's response Hi! Help is here! We are looking into it right now. Please allow us some time. We will look into it with the utmost care and get it resolved as quickly as possible.
Verified Support
Dec 09, 2021
Tata Sky Customer Care's response We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Dec 09, 2021
Updated by Noel Subramanian Thank you for resolving this issue. I appreciate that this was dealt with promptly. I am also seeing that I am now getting the prompt on the screen to accept or deny the subscription
Verified Support
Dec 10, 2021
Tata Sky Customer Care's response You're welcome. Please do stay connected for the latest offers and updates on: bit.ly/S_C_FB.
 
1 Comment

Related Tata Sky reviews

[Resolved]Tata Sky - Facts about Tata Sky5[Resolved]Tata Sky - Deactivation of services despite paying all the amount3[Resolved]Tata Sky - booked as delivered without any delivering1[Resolved]Tata Sky - Defective service3[Resolved]Tata Sky Dth Services - Improper Price hike and poor response8
View all 12295 Tata Sky Reviews

Comments

Thank you for resolving this issue. I appreciate that this was dealt with promptly. I am also seeing that I am now getting the prompt on the screen to accept or deny the subscription.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Tata Sky
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    12295
    Pending
    0
    Resolved
    5114
    View all 12295 Tata Sky reviews & complaints
    Tata Sky Address
    Unit 301 to 305, 3rd Floor, Windsor, Off C.S.T. Road, Kalina, Santacruz (East), Mumbai, Maharashtra, India - 400098
    View all Tata Sky contact information