[Resolved]  Tata Sky — Wrongly Debiting charges for Binge Service

I have opted for the binge box, but do not use the service as I have direct subscriptions to Amazon, Disney Hotstar and Zee 5 . I have a recharge pack for regular tata sky channels as well.
On the 4th of November one of my family members opened the binge screen and clicked on a movie. TATA SKY immediately sent me a message confirming that I had subscribed for this service and debited 299 from my balance. There is no confirmation pop up to say that you have not subscribed and await my input to proceed.
When I called Tata Sky and complained, they dropped the package but refused to refund me the amount.
This is pathetic that a company like TATA can scam customers by getting them subscribed for a service without consent.
If the software has the ability to understand that I have not subscribed and send me a notification that I am subscribed, then it should have the ability to notify me before activating the subscribtion.
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Jan 10, 2022
Complaint marked as Resolved 
Tata Sky customer support has been notified about the posted complaint.
Verified Support
Dec 09, 2021
Tata Sky Customer Care's response
Hi! Help is here! We are looking into it right now. Please allow us some time. We will look into it with the utmost care and get it resolved as quickly as possible.
Verified Support
Dec 09, 2021
Tata Sky Customer Care's response
We hope your concern has been addressed. Let us know if you require further assistance, we will be glad to help!
Dec 09, 2021
Updated by Noel Subramanian
Thank you for resolving this issue. I appreciate that this was dealt with promptly. I am also seeing that I am now getting the prompt on the screen to accept or deny the subscription
Verified Support
Dec 10, 2021
Tata Sky Customer Care's response
You're welcome. Please do stay connected for the latest offers and updates on: bit.ly/S_C_FB.
Complaint comments 

Comments

Thank you for resolving this issue. I appreciate that this was dealt with promptly. I am also seeing that I am now getting the prompt on the screen to accept or deny the subscription.

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