Address: Tatacliq online agency | Website: www.Tatacliq.com |
This is to inform you that I am not happy with the performance of the TP Link Deco E4 pack of 2 which I purchased on 7th Nov 2021 under order No:[protected] dated 7th Nov 2021.
The product does not meet the technical specifications in terms of the speed which is mentioned as 300Mbps on 2.4 GHz, where as I am getting less than 80 Mbps.
My ISP gives a speed of 250 Mbps as per my plan.
After discussing with so many people and the technical person from the ISP, the finer technical details are never mentioned. This is not correct, hence I am returning the product, as this product does not meet my technical specs and the internet speed.
I am attaching the invoice and the picture of the product. Appreciate your help in taking the product ASAP.
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Reply from Tatacliq
Hi Subramanian,
Thank you for writing to Tata CLiQ Care.
We are in receipt of the email, shared by you for order Id number :[protected] .
I beg your pardon for the inconvenience you have experienced with Tata CLiQ.
We’re sorry, but as per the return policy, the product is out of return window, hence we cannot processes from our end.Kindly contact the brand for further assistance.
Any inconvenience caused is deeply regretted.
Thanks & Regards,
Suraiya
Electronic Returns Team
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I feel Tata communication should sell only those products which are fully compliant with product specification.
TP link company is not a user friendly company and for such TP link products, Tata Communication should give a one month window return period to client.