Taxi Bazaar — Fraud and unprofessional. No Service after taking payment

Address:	Ghaziabad, UP (As per the site)
Website:	www.taxibazaar.in

Booking reference ID: TB-271b6332
UPI Transaction ID:[protected]
Company’s contact Number: +[protected]
Company’s what’s app Number: +[protected]
I had worst ever experience with Taxi Bazaar on 27-Jan-2023.
Advance payment taken ₹ 400/- and no service provided. No refund of advance payment as on 31-Jan-2023.
I have been told that I shall get refund within 24 hours.
All false promises are being made.
I have also sent message to company CEO on LinkedIn social media, again no response.
Regarding this, same mail has been mailed to company on next day on 28-Jan-2023 but there is no response to that as well. I had some urgency in my family so I Had booked a cab from Ahmedabad to Vadodara, advance booking fees was paid and received confirmation from Taxi Bazaar as well. I have been told that booked SUV cab would reach within half an hour but still while booking they have to keep an hour gap i.e I booked at 12:45, I asked by 1:30 PM and maximum time for the cab to reach to me was given for 2 PM. At 2 PM the cab hasn’t reached, what’s app SMS were not responded and when I called and asked whereabouts, I am getting the response that I can only get the cab at 4 PM not before that. I was like why did you take booking then and why didn’t I get update that cab isn’t coming? I have been told just an excuse that the employee who has spoke to you has ended his shift and left. Is that the answer? When I called again to check if it is arranged, one of the executive was rude to talk ‘Abhi bataya na aapko, ke 4 baje se pehle nahi mil sakta, kuch naya to nahi bata raha hoon!’ I’m like ‘Boss, Cab 2 baje nahi aa raha hai, ye naya hi bata rahe ho, wo bhi jab maine puchha’. Please take an action on his communication. Ultimately my plan to visit has been ruined because of Taxi Bazaar and I even did not book any other can since they promised me that cab would arrive on time. I couldn’t make it to the venue where I had to go. Worst ever experience.
Thanks;
Mehul Vaidya