Taxiforsure — Came 45 minutes Late and Cancelled the Cab due to which I missed my train

Address:

Gurgaon, Haryana

Date of Incident: 4 SEPT 2015 Driver Name: SANJEET ([protected]) Car no: HATCHBACK DL-01-Z-3124 BOOKING NO: TFS-PP-C30244515 I book my taxiforsure cab on 3rd Sept-15 for New delhi railway station from my house sector 23 gurgaon to catch my train on 4th sept-15 from new delhi to dehradun which was at 6.45 am from new delhi railway station.I got confirmation message from Taxifor sure.I got message at 5 am but driver dont arrived at my destination then i called him but to my surprise he was sleeping then i called him again he told he is on his way. he reached near to my house at 5.45 am and told me to walk to him as i was getting late.When i inquired with him he told me his mobile watch is showing 5 am only. Then he started cab and he was going toward Gurgaon railway station i got angry and told him that you dont know where i have to go, i told him i want to go to new delhi railway station which he dont know as i guess he dont know reading in english. then he told me that he cannot go to New delhi railway station due to workers strike and people are breaking taxi glass and ask me to get down near to my house. Then as was running late for my train and it was already 6 am i requested him to drop me at MG Road metro station for this he charged me Rs 139.After running for a while i catch metro but in vain as i missed my train by 10 mins. I inquired with police about the strike he told me nothing of this sort is happening so i felt very cheated. Now as i was having very important meeting and have to go to dehradun urgently i went to kashmiri gate and catch bus as i have to returned same date in night from dehradun. Now what i feel is i dont want to teach a company how to run as i am not so experience i just want my train ticket plus bus tickets to be refunded and the hardship which i felt due to this incident to be compensated as early as possible.As what is feel is with this kind of service you can miss any thing is life important dates, meeting, flight etc. Company should be as serious the customer which you are running business. Regards Rahul Chauhan [protected]