Taxiforsure — !! Escalation !!

Address:

New Delhi, Delhi

It was the first time that I used Taxi for sure services and that has been a very bad and pathetic experience I encountered with Taxi for sure. I booked the cab from Jahangirpuri metro station to Sector 144 Noida. The booking was confirmed and I got the sms for the confirmation at 13:10 hrs. The cab boarding time ewas at 13:45 hrs, however there was no cab at the location at the specified time. After waiting in the hot summer afternoon on the main road, I called the driver at 13:50hrs, and what he told me was utterly surprising and shocking, he told me that he doesn’t want to go to Noida and he already informed the company about the same and then the driver Mr Kishore Lal didn’t show up and asked to me to get back to the company. This was really rude and unfriendly treatment to the customers who are using the services for the first time. After getting a lot frustrated, since I was getting late to my office and due to this incident I really got a lot delayed to my work today. This is really annoying and not acceptable behavior that I didn’t get timely update, despite my confirmed booking. Then, I again called back your company’s number, then I had a word with Mr Amit Kumar, I was kept on hold for a long time, then another cab was booked, that the cab was booked for 14:00 hrs, however the cab actually turned and came at the point at 14:40 hrs. I mean that was really horrible and pathetic that I was actually supposed to have the cab on time at 13:45 hrs and I actually booked at 14:40 hrs, waiting in the hot summer afternoon and kept calling back for the follow up for the cab. This whole incident which happened today due to the carelessness of the people working in or for Taxi for sure have really wasted a lot of my time, energy, money, and moreover loss at my work place of reaching in late. Moreover, this has resulted in wasting lot of money spent on the calls made to the Taxi for sure for the follow up of the cab. I am not sure who will going to responsible for these losses? I didn’t imagine that this would be my first impression with Taxi for sure ??????? I would request for the refund and want to escalate this matter to the higher authorities and would request them to take necessary action at the earliest. Regards, Varun Gupta (M) + 91 [protected] Email: rs.varun.[protected]@hotmail.com