Taxiforsure — No service provided

Address:	North East Delhi, Delhi, 110032
Website:	www.taxiforsure.com

It is highly disturbing of the kind of service provided by 'Taxi For Sure'. Refer the below mentioned confirmation for my cab booking (Booking ID - TFS-PP-C[protected] on 6th Nov 2015 from Dwarka to Dilshad Garden at 10 PM. The booking was confirmed at 4.30 PM the same evening.

At 9.38PM (i.e 20 mins before the scheduled departure) I got a call from the driver (Mobile number -[protected]) that he will not be able to come and told me to arrange for elsewhere with no reason what-so-ever provided. On asking how could he ask me to change my plan at this last minute, he said that his not his problem and claimed to have got the message from the company. I am sure he was lying. However, instaed of confronting him I cooly requested him to arrange another cab for him as I will be travelling alone at late hours and Delhi is really not known for being safe for lone women travelling in late hours.

Then at 9.42 PM I get a call from a new driver (mobile number - [protected]) that the cab (TaxiforSure) has a punctured tyre and will take some time for him to arrive at the location and it will be better for me to arrange elsewhere. I still told him that its OK if he arrives 15-20 mins late, I agree to wait. So after my office function got over, I called on the same mobile to ask the driver where he was, and by how much time I can expect his arrival. On this he made another excuse that his car has now met with an accident and he is at the police station. By now I was 100% sure that he is lying. I told him I would I will complaint about this sort of service, to which he very coolly retorted - 'Jo karna hai karlo'.

It is really pathetic state if TaxiforSure employs such type of drivers who have no sense of duty or responsibility.I finally booked a Meru Cab who were very prompt in their service.

On 10.21 PM I got message on my phone that TaxiforSure tried to contact me, but due to no response the booing was cancelled. I never cancelled my booking. Its the drivers who on my behalf cancelled my booking. When I spoke to the customer care, they said they had called me and I did not respond. The only call I missed, was from a landline ([protected]) at 9.44PM. If this is the number, I am not sure. However while booking itself I had told that I will be busy and may not respond to call or my phone could be out of reach and thats why has given an alternate number. Did the company try calling in the alternate number for the confirmation ?

This kind of behaviour by the drivers is just not acceptable. Appropriate action and counselling must be done for these drivers. As for me I am sure, I will never book a TaxiforSure cab again and will make sure none of my friends or family do the same. Also this will be posted in all social media to make sure people know that they cannot be sure of their cab booking with TaxiforSure.