Taxiforsure — Unethical behaviour

Address:

Mumbai City, Maharashtra

Had booked a taxi 5 hours before pickup time on August 10, 2015. When I called the assigned taxi driver at the scheduled pick up time, he stated that the police had caught him for breaking a signal and he had informed the service to schedule an alternate vehicle. After waiting for a while, I called up the customer contact number. They stated that the driver cancelled the pickup because my phone was switched off (not true!). I asked the customer representative (the RUDEST customer service representative I have come across) to stay on line while I patched in the taxi driver, he said that he had more "important" work to do and he would not stay on line. When I asked him for his name, he said that his name was Yatin, but he would not disclose his last name as it is against company policy (!!!) I have nothing against the taxi driver, but I definitely want to register a complaint against Mr Yatin I-do-not-disclose-my-last-name for his extreme rudeness