[Resolved] Tci Xps — DELIVERY ISSUE & demanding extra money

balin1438

Jun 28, 2021

Address:

Dear Sir

Al tough we deliver stores regularly through your Organisation, but in recent past we had to lodge several complaints due to irregular delivery
related services.

Please note that, as on 180621, we booked consignment DWB No.[protected] dt. 180621 for KHARAGPUR RAILWAY WORKSHOP,
from your end, but surprisingly MATERIAL NOT YET DELIVERED. till DATE.

As per Tracking report, Material reached KHARAGPUR as on 200621 BUT REASONS BEST KNOWN TO
YOU FOR NOT MAKING THE DELIVERY.

For your Local delivery Agents irresponsibility in completing the Delivery formalities, we are to borne LD Charges
for delayed delivery.

When contacted your office, casual response received from your desk official as on 260621 at 15.25 Hrs.

Please conclude the delivery formalities by 290621 without fail, else delivery date will expire.
[ WORKSHOP REMAINS CLOSED ON MONDAY]

Hope, you will honour the request of your customer.

Regards

S.Ghosh / Partner

/- balin & company

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Aug 7, 2021

Complaint marked as Resolved

TCI XPS customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2021

TCI XPS Customer Care's response Dear Sir,

Greetings from TCI Express Ltd.

Thank you for writing to us. We regret the inconvenience caused.

We are extremely apologetic for what you have experienced, and we are making an effort to ensure that such a problem will not occur in future.

The shipments has been delivered successfully.

Thanks & regards,
Tci express team.