[Resolved]  Tci Xps — false commitment from the "xkrp (kr-puram)" branch causing problem with our business image.

Website:

www.olivetheory.com

I m sufiyan islam, cs manager with olivetheory.com is so not pleased to redress this grievance, please check the above docket number, the said branch "xkrp (Kr-puram)" received this shipment on 17-oct-2017 18:26 as mentioned on your tracking webpage. On calling the branch number ([protected]) mr. Tripathi confirmed that that we have received it, as the receiver of this product (Our customer) is a working person he wanted to know when it will be getting delivered as he may not be present at home to receive it, hence we took a verbal conformation from mr, manoj kumar[protected], we were informed that he was the incharge for the said facility, they said it will be out for delivery on 18/10/2017 and will be delivered in the first half of the day. Today we received a call from cutomer asked to cancell the order as it was not delivered by the commited day and time and this false commitment has cost a lot to my company. I would request you to take strict actions against this branch as they have caused a lot of issues. This type o[censored]nprofessional behavior is unacceptable. I would request you to take adequate actions against this, or our organisation will have to drop the idea with working tci express.

Best regards.
Sufyan (Manager : customer happiness)