Tcl Holdings — SERVICE guys took my TV 1.5 months back from home, where is my TV?

Address:

Trivandrum kerala

This is regarding the JOB ID# IN[protected] for the TCL model# 50P615. I have initially raised a TCL complaint on July 9th, First visit happened on July 12th. The technician updated that, this requires the TV to be transported to the service center to fix a backlight problem, to replace the panel.

Afterwards it took 2 weeks for the service center to send someone to pick my TV from home (On July 27) after customer service escalated a couple of times. I was updated initially that I will be getting it repaired in a week.

Every week they used to tell me that, TV will be delivered next week next week etc. It's NOW A MONTH I DON'T HAVE TV AT MY HOME. TV is in Warranty so far, and I get this pathetic service after sales on a product that's in warranty. It's too bad you guys are doing after sales service.

I am fed up with calling both the TCL customer support and the Local Service center (Trivandrum, Kerala, India location contact), and hence writing this email. On Aug 16th, they said I will get the TV before Aug 24th, and no one contacted me yet (Which they never used to and I am hearing false promises multiple times already!!!).

Today is Sep 4, I escalated to TCL emails but no PROPER Response about Ruturning myTV...

THOSE WHO PLAN TO BUY TCL, MY STRONG RECOMMENDATION IS NOT TO BUY, AS THEIR INSTALL, POST PURCHASE SERVIVE ETC ARE TOO BAD AND YOU LOSE YOUR TIME. I AM IN WARRANTY PERIOD AND I DONT HAVE MY TV AT HOME FOR AROUND 1.5 MONTHS. LITERALLY I LOST MY 1.5 MONTH USAGE IN WARRANTY!!!