Tcl India — Smart TV complaint

Address:

AL-4,2/7,Siddhivinayak Apartment,

The worst ever experience had with TCL service provider. We bought Smart TV on 25th May, 20 from one of the Dealer in Airoli, Navi Mumbai Maharashtra. Nobody has attended installation considering the lockdown we also not insisted. Immediately on 1st June we found that the unit going on switched off mode after operating for few hours. Same has been informed to TCL local service provider he has suggested some settings online which are done.

And from 10th August, 20 the new issue started we are not able to see anything from the online apps i.e. prime video, hotstar screen looks totally blur. First of all we tried customer care no. [protected] which is worst experience after continuous tries of 5 times got connected to customer case they have given technical team no. where they tried to solve the problem online which is actually a frustration, the things which there service person needs they all want us do online. Lastly when they noticed that the problem is not getting solved online complaint is booked against same and on 13th August, 20 service person came to our residence to check the unit. Firstly he has started blaming Wifi provider only for the issue they we tried from mobile network where he found the same issue.

We insisted for replacement o[censored]nit as its recent purchase but he refused to accept same and inform us that he will place the order for mother board and same will take 10 days now today is 25th and I haven't got any call from TCL service engineer for replacement. Surprising I received the message today that the Job IN[protected] has been completed which is not the actual situation. I tried to call again customer care nos. but not getting connected through.

Please attend this complaint anyone who is really responsible.

Regards,

Shruti Rane.