Tcl India — TCL Is not working from last 2month and issue also not be solved

While watching the TV we have encountered the issue with TCL (TV). We have called the support team and we have registered a complaint for the same . The service team took a week to visit the place to encounter the issue and they said that the problem is with motherboard and took the motherboard with them and escalated it to TCL team .Later it took 2weeks to replace the new motherboard .and demanded to pay the money of RS 5000 for the same .later we contacted the support team and with the help of them the service team replaced the motherboard without charging .Even after the replacement of the motherboard Tv is not working properly ..HUFF again we called the service team again they said to register a complaint to check ..(Worst people with TCL Service).Again registered a complaint on 17 of june, took a week to visit the place and went without telling the problem, Said again we need to replace a motherboard.
we have not receiving any proper response from any of the team member .has i have mentioned above i am facing with the TV which i have bought from reliance digital ..i have called 1000 more times for the customer care and service team head - Mr-sandesh and team they wont pick the call most of the time the worst people will visit the home when we register a complaint at customer service they won't even see the problem happening just they come, visit and go because we have registered a complaint ..Sometimes they say it's none of my business after 5:30 pm in the evening. and they took our TV to the service center and kept it for 4 days and this saturday they turned it back ..again the same problem with the TV .. Next Step i have contacted Mr poojesh(Head of karnataka) .. his phone was switched off ..OMG i have texted him on whatsapp he sees the message but won't reply ..
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TCL is a cheating company. Their warranty policy is highly ambiguous.

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