I bought 75p715 75 inch led tv on Nov 2020. Display was out but there was audio. I raised complaint on the same day 29th May 2022. The technician visited after 3 days and said will raise for part replacement and if part is not available then TV will be replaced.
After 3 weeks still the part is not available and when followed multiple times with customer care I've been given the below process and everything is waste option. Don't buy TCL TV.
Here are the options:
1. Wait for few more days for panel to be available in stock which it wont be available even we wait for months.
2. Get tv replacement(takes 20-30 days) and that too will be a demo/refurbished tv. If there is no demo/refurbished 75 inch tvs then they will replace some other inch/model(obviously would be demo.refurbished in this too). And that too would take atleast 2-3 months and we need to bear the transportation cost.
3. Refund of the amount. 28% gst and 1% depreciation for every month will be cut. Which comes to 46% and they will pay only 50k while I bought the tv for 1 lakh which too is utter waste. Was this information helpful? | 
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