Techprocess Payment Gateway — refund recharge amount

I made a payment 220 ruppees as for bsnlrecharge on[protected],, through bsnl portal paynimo gateway (Net banking).. Amount deducted from my bank account.. But transaction was failed.. Recharge also not succeed... And money also not refunded... Plz solve this... I made this through federal bank net banking.. My bsnl no is [protected]... Please solve this problem...