Techprocess Payment Services — Amount debited in bank but payment status failed

Address:Clan polymers private limited 4th floor pragati building kinfra small industrial park koratty -680-309 ph:735681999

KERALA STATE ELECTRICITY BOARD ( KSEB ) amount got debited but the payment failed

Portal: portal.
Payment gateway: tech process payment services
Transaction amount: 42168.78
Transaction id:4202800
Time: 4:36:44

Dear sir
I am complaining to you about the payment failure issue I tried to pay my bill of amount - 42165, and the amount is debited from the bank but it's not reached the KSEB the amount got deducted but the bill status is still pending.

I would like the amount deduced to be returned and also requesting you guys to resolve this glitch issue as soon as possible. As I hope I don't need or want to stop using your services in future.
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    Paynimo / TechProcess Payment Services Phone
    +91 22 6652 8600
    Paynimo / TechProcess Payment Services Address
    Building No. 1, 2nd Floor, Mehra Estate, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400079
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