Telangana Southern Power Distribution Company [TSSPDCL]

[Resolved] Telangana Southern Power Distribution Company [TSSPDCL] — Advance amount paid on 28/04/17 not accounted for

Valati

Address:	Hyderabad, Andhra Pradesh, 500076
Website:	TSSPDCL

My service connection no.[protected] may flower heights a309, mallapur hyderabad. V. Devi prasad.
I have paid electricity bill for april17 as usual. Again i paid rs 3000/advnace payment on 28/4/2017 as i am going out of hyderabad for a month. The transaction reference no. Is isb [protected]
But while perusing the electricity bill for may i observe the advance paymentv has not been taken into account and rs.2400 is shown as due.
I therefore request you to verify your records and account for the amount of rs3000/ and adjust in future electricity bills.
V. Devi prasad

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Jun 10, 2017

Complaint marked as Resolved

Telangana Southern Power Distribution Company [TSSPDCL] customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Telangana Southern Power Distribution Company [TSSPDCL] Customer Care's response Dear Consumer,

Note:This adjustment details and outstanding amount details will not be reflected in the bill as well as website.

if your next month's bill amount is <3176/- then no need to pay the bill else Pay the balance amount by deducting the credit balance from the bill amount generated at ERO Habsiguda on all working days before due date (or) if ERO is very far then you can make part payment at bill counter's only after 20th, before due date and additional charges will be levied if the due date is crossed (or) make part payment next month as soon as the bill gets generated by manually entering the due amount deducting credit balance from next month's bill amount, using billdesk/Paytrm before your bill data is updated online

Regards,
TSSPDCL