Telangana Southern Power Distribution Company [TSSPDCL] — Extremely low voltage 320 volts against 440 volts

Iam operating small scale industry with the name of kanakadurga industries at medchal industrial estate apiic plot no d3 d4 . with service no[protected] service name aristocrat flooring . we have extremely low voltage problem at our location with line voltage 320 volts against required 440 volts all the day and picks up to 360volts at night, which is making extremely difficult for us to run machines at day time . we approached AE medchal for the problem but he refused to take any action and gave reluctent reply stating he is not responsible for voltage problems and it has to be resolved by the consumer himself by setting up an extra transformer . we have a 90 hp lt service provided from a common transformer of 500kva connected to more 10 services out of which four services including me has low voltage problem . these four services having low voltage problem are connected at adistance of 500feet from the transformer and the conductors have worned out badly due to currosion from gases with chemical plants and more over they were laid 25 years back leading to resistance developed in conductors and causing low voltage problems . we are facing problem since 4 months and complained several times, but having no responce from electricity board . several complaints have been made regarding breakage of conductors causing human life threat due to fall of weak conductors . when asked AE medchal regarding the threat, he claims no responcibility for such incidents . i have visited tssouthern power website where it is mentioned under standards of performance aperc section 57 to 59 garunteed standards of performance compensation is payble to the consumer . please take necessary action to solve our problem otherwise we have no other option but to shift our industry to better service location . ocntact no [protected] sudhakar