Telangana State Road Transport Corporation [TSRTC] — about delay of refund

I have booked 2 tickets from Banglore to Hyderabad on 8th may 2018 servie Number is 1014 with mobile number[protected] and with the name Dasi Sai teja payment was successful but seats were not confirmed, i have called to tsrtc customer support on 22nd may 2018 they have said the money will refunded with in two days but till now the money was not refunded while iam trying to call the customer support no one was lifting the phone, refunde my money as soon as possible