Telangana State Road Transport Corporation [TSRTC] — amount debited but didn't get my ticket

Address:	Hyderabad, Andhra Pradesh
Website:	www.tsrtconline.in/oprs-web

I surendra babu, had tried to book the e-ticket from www.tsrtconline.in from bangalore to hyderabad on 17/05/2018. Date of journey is 17/05/2018. I did payment using my net banking and money got debited from my account. However, i didn't get the ticket details at that time and got a mail regarding payment is not completed[protected]. It has been a 25 days over and i tried multiple time to reach out support care no.[protected] but no one responding. Can you please confirm my refund status and my payment asap. I already made a complaint to the online. [protected]@tsrtcbus.in, but didnt get any response/call from their side. Please look into this issue and solve asap.

Thanking you

For your information:
Merchant reference number - [protected]
Payment amount -1023.00 inr
Ebs payment id:[protected]