Telangana State Road Transport Corporation [TSRTC] — amount not refunded ever after one month

Address:

Rangareddy, Andhra Pradesh, 500070

Please find here details of transaction done on 17/4/2018
Payment order ref. No.[protected]
Name ajay kumar yadav
Amount to be refunded 414
Mobile no.[protected]
Ebs payment id:99485181

It’s been one month still the amount is not refunded
When i called up tsrtc customer care, they say already refund has been intiated and will take another 14 days
What the hell is wrong with tsrtc, why can’t they refund the amount without being following up
I have never seen such a horrible service

Had a very good experience with tsrtc, will never book any ticket from tsrtc and also will suggest everyone not to book ticket from tsrtc.