Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

Sir
I was waiting for 20 min for any bus at Boath x road and at 5:30 pm on 14/02/2017 A bus From nirmal to adilabad of adb depot no. Tsrtc was coming and i was standing by my hand lifted From 1km visible to him continuously but he had not stopped bus moreover scolding us by showing hand gestures against us From inside the bus.. i made A call immediately to depot manager nirmal and to another no. He suggested...

I took TSRTC Garuda plus service no.1327 bus from Ongole to Hyderabad Ameerpet stop on 10th February 2017 and booked tickets for this journey in online portal, Abhi bus, for two passengers, ticket number[protected]for me and my 11 year old daughter). Though I booked the online ticket, he gave me the ticket again forcefully charging me with 584 Rs from Ongole to Miyapur stop, Hyderabad ( overcharged me here also by booking until Miyapur though I booked my online ticket till Ameerpet)saying that the half ticket rule doesn't exist for 11 years old without hearing to what I am saying and created a mess and abused me verbally. If it's not a rule, then how come I have booked the ticket for my daughter?
He did not even stop at destination and he asked to leave on the middle of the road.
I would request you to take action against the driver who misbehaved with me and overcharged me for which I unnecessarily lost my money.
Thanking you.
Sincerely,
Swapna.B

The buses travelling to RGIA from different stations such as ARMOOR, BODHAN, NIRMAL, ADILABAD are stopping at a dhaba for half an hour and making inconvenience to the passengers. Passengers who travel to airport doesn't have any problem but passengers who travel to JBS, MGBS are troubling as the bus stops at NEW HITECH DHABA which is nearby to TOOPRAN TOLL PLAZA . Kindly check the same and the problem to be solved.

My father and I took the bus from Mallapur (117), my father requested to stop the bus and as soon as my father got into the bus - driver starting using flithy and useless words towards him. Please understand we are educated civilians and the driver is given a job to help public and he is paid public money for that.
If a driver can talk anything he likes just because he is given a job, he is nowhere if people stop travelling by bus. Please help in this regard and give some knowledge to drivers to talk and communicate not just taking public money and giving utterly poor service which does not have any standard. Please find attached the ticket and the bus number

Sir,
Bus conductor behaviour is not good, i ask ticket for raigiri, but without any querry he charge Rs 51 from uppal to yadgirigutta, he did not tell me that there is no stop for raigiri.
When i asked for extra charge, he rudely responce. Its very bad thing.
Please take favourable responce so that in future he should not cheat to other person.

B C Pandey
Mob [protected]

On 29 january 2017, around 4 pm, near keyes high school before blue sea, the driver of the bus rashly and vehemently hit my maruthi 800 on the left front side, damaging the head light and side panel. My aged father was sitting got shock and he is still nervous. On explaining the bus driver was very rude and took his vehicle and went away, since the police station near teresa statue has been shifted to patny.
I approached the duty officer mr. Srisailam who also saw the damage and asked to wait till the bus returns from its destination. The car is damaged, my father is affected and i have lost my peace of my mind. The damage of the vehicle cost to be reimbursed by the rash driver. I need a justice, for the cruel act of the driver.

Hi sir/mam,
I am Sindhuja, citizen of India, Hyderabad. This is regarding the bus facility and the problem people are facing due to lack of buses.
The buses travelling from Koti to Borabanda (45F) were very less in number between 10AM to 12M(not even 1 bus) .Buses were diverted and last stop to get get down has changed to ESI.
And due to which people are facing difficulty to travel borabanda and the respective places. So, I kindly request you to increase the no. of 45F buses and help the people in having safe and comfortable journey.

Hi Team,

Please be informed that there was an instance today( 28th jan 2017) we booked the bus from ECIL Kapra to Bangalore but the bus didnot stop in the stop however When we called the drive it was told that no one was there in the stop. A woman with 65 years has suffered and has to come to moulali and borad the bus . What is the point giving the point as ECIL Kapra? The driver was rude and was not even responsible for answering to the passenger. What is the kind of service that you guys are maintaining. Govt buses should provide good service than the private buses..

Ticket Number :53622695
Client Number: [protected]

Hello,
When we take luxary services, we expect the service providers to be more professional. But few are not upto the mark to provide good service.
This is to get to your notice that the conductor (Name : Kalpana) is saying cheap words for asking change. She seriously needs counselling how to behave with people. Intentionally she avoided giving change even though i asked twice and she had so much change (i could hear), while i am stepping down asked, then she shouted cheap words saying to the driver. I have noticed her most of the times distracting the driver and chit chatting always standing there. Mostly about parties and daughter in australia buying houses.

She does not even go inside to give tickets and ask everyone with a rude tone to take ticket from where she is standing, though the bus is empty.

She ind of carrying rude behaviour with passengers for no reason. These kind of people are not fit in the luxury buses.
Date of travel : 21/012016 17:30:02
TNo: 00137744
METRO LX-AC
2401-222
DRV: 212101 CON: 212202
BUS: 09Z7646 FX[protected]
WB- 99073 MCNO- MY2110

I took out my precious time to let you this, please take action.

Date of incident: 19th Jan 2017.(evng 05:45:26)
Bus No:07Z3997.
Bus-Depot: Miyapur-1 depot.
Bus route: (Miyapur to Ramoji Film City).
I got into deluxe bus at chaitanyapuri and asked ticket for my destination i.e "chintalkunta-checkpost" which is next stop after lbnagar while going to hayathnagar. she gave me ticket where it is printed as
Stating point is: DSNR
Destination point: ANGUR BAGH.
and the BusTicket price is printed as Rs14-00ps which is more than the actual destination.
But while going from chintalkunta-checkpost to Dilshuknagar in ordinary bus the ticket fare is only Rs9-00ps .
This is the mistake of conductor, not actually knowing about the bus-stops and ticket fares for the destination stops, and giving tickets of higher fares.
I really feel she must be penalised then only they can stop these kind of things and may not repeat the things.

Hi

I was unable to reserve bus from Khammam to Hyderabad. So on 18th Jan 2017 I got onto a express bus AP20Z0095 (inside bus).
Normal charge is around 200/- INR but he charged all at 294/- INR which is 150% to original.
When I checked ticket to know how it printed that huge I noticed A:1 C:1 where I travelled alone.

We asked driver on fare details, he answered it is a special bus, and nowhere it is mentioned that it is a special bus.
Bus no. in ticket i see something diff from above mentioned number. Attached the ticket for your reference.

Hello...we booked 3 tickets to go urgent in the service number 1194 from Hyderabad to Ongole...The bus started one hour late...No one to respond...The Driver is so arrogant...No respect towards Passengers... He don't have minimum Courtesy to respond when a question being asked... This might be the reason people opting Private Travel where in there are plenty of Buses going with very minimal Occupancy...

I reserved on line ticket for the service 8310 vide Ticket No. 53545151 from Hyderabad to Hanmkonda and boarding point at KPHB. The scheduled time for boarding was 10.55 AM on 16.01.2016. UID:4452
When I reached the boarding point at about 10.30 AM the attender at the counter informed that the service had left already at 10.15 AM. The Driver Mr Sampath Staff No 652859 when contacted by your agent informed that he had reached Uppal by that time.
I was advised to cancel the ticket since the service is not available.
My enquiries, to TSRTC complaint cell on Phone Nos[protected] who inturn directed me to another contact no.[protected], yielded no proper response. I don't understand why and how the bus could leave much ahead of the scheduled time ( about one hour before time) without even informing and bothering about the passenger or atleast your agent at the boarding point KPHB.
I think TSRTC rightly deserves the plight at which it is standing today and fit to be privatized as they are so unconcerned and indifferent towards passengers.

Respected tsrtc officers!

This is really embarassing moment to talking about your services! Today (On 13th january 2017 at 07:30 pm) your driver from ap11z 6696 bus number 10h secunderabad to kondapur hit my hyundai verna at paradise circle secunderabad! And my vehicle got damaged with lots of scratches! When i stopped your driver and talked about what kind of driving it is, the reply i received from that person was seriously ridiculous! He was saying what happened, these kind of things happen with very reckless reply! Sir i have a doubt why and how do you guys give license and give vehicles to these kind of guys and sending onto roads and creating nonsense and killing innocent public like me! Who will give money to get remove those scratches sir? Please kindly respond me! I am going to take this situation to oracle level! I felt seriously embarrassed about your drivers and services! Please respond me immediately!

Thank you!

I'm traveling from Hyderabad to Kallur(Khammam), I have a reservation at 6.40pm and I went to mgbs bus stand at 6.30. Bus started at 7.30 and people are standing in the bus through entire journey. A mother with new baby is also standing... 4 hours she is sitting by holding that baby 5hours her husband is sitting holding that baby. Government can't even provide a good bus service even at festival time. By the time I went to my place my legs got swallowed. Not only me so many people are suffering. They are taking the ticket and they are standing for 9 hours. This is not fair. Common are paying taxes as well but government is not providing services. Can you please look into this problem and solve it. I hope at least for the next festival people should not suffer

Date : 11.01.2017, 11:00 am, i was travelling in tsrtc bus bearing the number ap29z 2976 from nagarkurnool to hyderabad. I was informed that there is no break at jcl.. But as we reached jcl bus driver shouted that there is break time. When i askd him why is takng break.. He was using abusive n vulgar language n took a beak..

We the public are not his servants, infact they are here for public service...

I request the authority to look into the matter n warn him so that he will not repeat it coz even ladies n all will be travelling.. They feel uncomfortable

I reached Paryatak Bhavan, Hyderabad at 0620 hrs on[protected] to catch the bus to go to Shamshabad airport.This bus starts from Jubilee Bus Stand, Secunderabad and reaches Paryatak Bhavan and leaves for airport at
0630 hrs..The controller at Paryatak Bhavan tried to contact his counterpart at Jubilee Bus Stand to find out whether the bus had started from there.

It was astonishing to note that the bus had not started...

Dear Sir/Madam,
This is regarding the problem we are facing with the public transportation from USHA MULLAPUDI HOSPITAL to KPHB main road.
We have only one Bus 195/171(jeedimetla depot to Waverock) at 8 AM .
Many people had to travel to kphb everyday, we had bus facility to KPHB only via Balanagar which is very long and it takes around one hour . We have Autos from UMCC Hospital to KPHB but they adjust 8 people(including driver) which is very difficult and uncomfortable . Many people are facing difficulty but are not sure for whom to address this issue.
Please provide Bus facility from UMCC hospital towards kphb

Yesterday night[protected], around 8.00PM) near Y Junction, TSRTC metro city bus hit my car (Maruthi Alto K10) from behind. Due to which there is a damage of Light sets, Dicky and rear bumper are severely damaged. The bus driver is also very negligently responding with rude behavior.

I Also lodged a complaint in Kukatpally-PS today morning but no progress as of now.

The details of bus driver, conductor details and bus number are given as part of attachment given below which i obtained from the Police personnel who visited the location of incident. Kindly resolve my issue as early as possible.

Also note that today[protected] i gave my car in repair shop of maruthi authorised dealer. The Net expenses i have to bear after reimbursement from insurance company is Rs.5000 (Approx).

Personal Information:

I Ram Harsha
Chartered Accountant
Ph. [protected]
Hyderabad

Car Details:
Maruthi Alto K10 (TS07 FD 2130)

Hello Sir,

The service running between Srisailam and Hyderbad bus Super delux service number 1269 have the corrupt Driver and Conductor .

After the reserved seats chart is prepared the remaining seats where sold at a higher rate by the driver and conductor to persons who where ready to pay more price then the ticket price. There where 7 seats vacante when I approached whether any seats where available or not, The driver said that there were around 7 Seats and he will issue after some time. But Another person approached the driver for the same tickets for a higher price . So the driver sold the tickets to the person who paid more for it even I was first in the queue. The conductor and driver together are running this business. And when I complained them that this is not correct they started to shout at me and said you can complain anywhere nothing can be done to them. I have taken the bus number and driver and conductor pics. Could you please take some action on these driver and conductor. All this happened on Dec 27th 2016 4.30 PM .