Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

Hello...we booked 3 tickets to go urgent in the service number 1194 from Hyderabad to Ongole...The bus started one hour late...No one to respond...The Driver is so arrogant...No respect towards Passengers... He don't have minimum Courtesy to respond when a question being asked... This might be the reason people opting Private Travel where in there are plenty of Buses going with very minimal Occupancy...

I reserved on line ticket for the service 8310 vide Ticket No. 53545151 from Hyderabad to Hanmkonda and boarding point at KPHB. The scheduled time for boarding was 10.55 AM on 16.01.2016. UID:4452
When I reached the boarding point at about 10.30 AM the attender at the counter informed that the service had left already at 10.15 AM. The Driver Mr Sampath Staff No 652859 when contacted by your agent informed that he had reached Uppal by that time.
I was advised to cancel the ticket since the service is not available.
My enquiries, to TSRTC complaint cell on Phone Nos[protected] who inturn directed me to another contact no.[protected], yielded no proper response. I don't understand why and how the bus could leave much ahead of the scheduled time ( about one hour before time) without even informing and bothering about the passenger or atleast your agent at the boarding point KPHB.
I think TSRTC rightly deserves the plight at which it is standing today and fit to be privatized as they are so unconcerned and indifferent towards passengers.

Respected tsrtc officers!

This is really embarassing moment to talking about your services! Today (On 13th january 2017 at 07:30 pm) your driver from ap11z 6696 bus number 10h secunderabad to kondapur hit my hyundai verna at paradise circle secunderabad! And my vehicle got damaged with lots of scratches! When i stopped your driver and talked about what kind of driving it is, the reply i received from that person was seriously ridiculous! He was saying what happened, these kind of things happen with very reckless reply! Sir i have a doubt why and how do you guys give license and give vehicles to these kind of guys and sending onto roads and creating nonsense and killing innocent public like me! Who will give money to get remove those scratches sir? Please kindly respond me! I am going to take this situation to oracle level! I felt seriously embarrassed about your drivers and services! Please respond me immediately!

Thank you!

I'm traveling from Hyderabad to Kallur(Khammam), I have a reservation at 6.40pm and I went to mgbs bus stand at 6.30. Bus started at 7.30 and people are standing in the bus through entire journey. A mother with new baby is also standing... 4 hours she is sitting by holding that baby 5hours her husband is sitting holding that baby. Government can't even provide a good bus service even at festival time. By the time I went to my place my legs got swallowed. Not only me so many people are suffering. They are taking the ticket and they are standing for 9 hours. This is not fair. Common are paying taxes as well but government is not providing services. Can you please look into this problem and solve it. I hope at least for the next festival people should not suffer

Date : 11.01.2017, 11:00 am, i was travelling in tsrtc bus bearing the number ap29z 2976 from nagarkurnool to hyderabad. I was informed that there is no break at jcl.. But as we reached jcl bus driver shouted that there is break time. When i askd him why is takng break.. He was using abusive n vulgar language n took a beak..

We the public are not his servants, infact they are here for public service...

I request the authority to look into the matter n warn him so that he will not repeat it coz even ladies n all will be travelling.. They feel uncomfortable

Dear Sir/Madam,
This is regarding the problem we are facing with the public transportation from USHA MULLAPUDI HOSPITAL to KPHB main road.
We have only one Bus 195/171(jeedimetla depot to Waverock) at 8 AM .
Many people had to travel to kphb everyday, we had bus facility to KPHB only via Balanagar which is very long and it takes around one hour . We have Autos from UMCC Hospital to KPHB but they adjust 8 people(including driver) which is very difficult and uncomfortable . Many people are facing difficulty but are not sure for whom to address this issue.
Please provide Bus facility from UMCC hospital towards kphb

Yesterday night[protected], around 8.00PM) near Y Junction, TSRTC metro city bus hit my car (Maruthi Alto K10) from behind. Due to which there is a damage of Light sets, Dicky and rear bumper are severely damaged. The bus driver is also very negligently responding with rude behavior.

I Also lodged a complaint in Kukatpally-PS today morning but no progress as of now.

The details of bus driver, conductor details and bus number are given as part of attachment given below which i obtained from the Police personnel who visited the location of incident. Kindly resolve my issue as early as possible.

Also note that today[protected] i gave my car in repair shop of maruthi authorised dealer. The Net expenses i have to bear after reimbursement from insurance company is Rs.5000 (Approx).

Personal Information:

I Ram Harsha
Chartered Accountant
Ph. [protected]
Hyderabad

Car Details:
Maruthi Alto K10 (TS07 FD 2130)

Hello Sir,

The service running between Srisailam and Hyderbad bus Super delux service number 1269 have the corrupt Driver and Conductor .

After the reserved seats chart is prepared the remaining seats where sold at a higher rate by the driver and conductor to persons who where ready to pay more price then the ticket price. There where 7 seats vacante when I approached whether any seats where available or not, The driver said that there were around 7 Seats and he will issue after some time. But Another person approached the driver for the same tickets for a higher price . So the driver sold the tickets to the person who paid more for it even I was first in the queue. The conductor and driver together are running this business. And when I complained them that this is not correct they started to shout at me and said you can complain anywhere nothing can be done to them. I have taken the bus number and driver and conductor pics. Could you please take some action on these driver and conductor. All this happened on Dec 27th 2016 4.30 PM .

This is fifth time i am complaining about this depot.
I don't whether this complaint reaching to higher authorities or not.
Sir this depot maintains very bad service towards yellandu, in the morning they run only two serbices. One is at 7am and other is at 9 am.
Because of this students are facing huge problem to go to the school in kothagudem from intermediate villages.

Please kindly resolve this by running one more bus in mean time
Thankyou

We started our journey from secundetabad to Nampally on 8c route bus no. AP 24 z 3444. Near LB STADIUM with out intimation bus diverts via abids GPO. we asked the driver that other buses are going ( route 20P and 9 ).. Than he using vulgar language ( are bhadkav lara digits digu leka pothe ledu ... Bus GPO Meedugane pothundi) ...
Please take necessary action on that bus driver...

30 November 5 45 I got into bus from himaythnagar to uppal. I asked for a ticket to Church stop but the conductor said he will give me modern bakery ticket but will make sure that I get down when signal is red. Before 5 minutes to signal I came forward to bus driver. He looking at me started shouting and using foul language to tell me to go back. I asked why he was shouting and his reply was in telugu foul language. Conductor politely asked me to move back because the driver is "like that only". I told him this is not how to treat people, and I would make sure the complain goes to authority to which he replied "First get down and then lets see".

I am a student who rarely uses public transport. I don't see a reason why a person should be shouted and called names like "Nee Abba". It's really disgusting. I hope this complain gets quick reply to whom so ever concerned. And I also hope that the bus driver and conductor would be suspended. This is not how our state should function. I being a telugu person understood what he was saying but what if it was a non - hyderbadi?
Is this how TSRTC treats people who pay money and get into bus?

The moment I got down the bus, I made sure to click pictures.
Hope for a quick reply. To restore my faith in public transport.
Also I hope TSRTC wouldn't want this matter to be shared through any social media platform.

Bus details
Bus route-E.C.I.L TO AFZALGANG (3HN)
Bus NO-Ap 11 z 6557
Compaint-- the bus driver has insulted a ladie with two children, and a senior citizen age of like 60 to 70, he spoken bad words to senior citizen ...some people has tell him to don't abuse the old man but he told that ( go whom do you complaint go and complaint him nobody can scold me )

Respected sir/madam,

This is Manoj Kumar madhani.Regurly I travelling Bhongir to Secunderabad on morning 7:00am. But today when I take the ticket she is there is no change and written in backside and says collect the dropping stop I say ok. But when I dropped at my stop she gives 2rs less than the actually price I asked to her why you give less than actually price simple she says I don't have the change and the answer was giving negligence and miscommunication. The change is not the matter but the way of communicating is very badly. I attached the photo copy document for your reference. Please take the proper action on her.

Thanks for TSRTC for providing services for me and public.

I was travelling in 7z bus no 9464, conductor id no. 212350 on 09 nov 2016 at 17:49:59 hr from LB Stadium to Secbad.I was giving Rs 100 note, Rs1 coin and Rs 2 coin, the ticket cost Rs 11 and she gave me back Rs 2 coin, but not Rs90 change. I asked her for change and she replied "i'l check and give" after sometime i asked her again and she replied "station is far i'll check and i'll give u." When i reached my destination I asked her again. She refused to give me the change, and said I didn't giver her Rs 100 note. She was using harsh language and tald me to complain her if i wanted to. She was even forcing me to get down from the bus. I also learned from other passenger that she refused to give change of lower denomination also. I request you to kindly take necessary action so that this kind of incident doesn't happen to anyone in the future. Thank you.

I have boarded from buddaram to wanaparthy on an express bus dated 1st november at around 3:20 pm. Bus number ap36z 0068. I was travelling with my wife. He has used a lot foul language on us. I did not want to fight with him and expecting a resolution from the formal complaint cell of tsrtc. This is not the expected behavior of the tsrtc bus conductor

Missed the Travel Such a Reckless ness and No where communicated for departure of the Bus Just Moved out bus infront of my eyes after ticket booking at ticket counter with in 2 minutes. Not even a call from Conductor or Driver.Even after asking to Depot manager for this, Rudley behaved.Saying that in Depot Manager Words "cant you read out the printout the ticket & See the Bus with your eyes and Replied it is my mistake. Buy a new ticket. What you can do with me..? Complain any one you can."And for asking a complaint Book, Said( in telugu) "Enduku Raa.. Sachhipotunnav idigo white paper.. Rasko Complaint. Neev ticket teeskunna Bus kooda miss ipotav ra.." Due to this, .. I have purchased a new ticket.. And loss of 125 rupees.

KAALAM TEERINA BUSSULNI NADAPAKANDI..PRAYANEEKULA PRANALATHO AADUKOKANDI...

I traveled with my friend to srisalam 15 days before dasara festival. i booked the tickets threw online.BUS NUMBER AP28Z 3332 when i entered to the bus. the condition of the seats are so horrible.ALL MOST OF ALL SEATS ARE SAME. I DIDNT GET SINLE SEAT HYGIENIC. maximum travelers (who do not book) they got down to saw the condition of the bus.i didnt get down because i booked the tickets. i dont know why you people still running that bus to that type ghat roads.please change the bus .. Lot of Pilgrims are come to see from the other states also. if they see that condition of that tsrtc they will scold like any thing. please increase the facilities to the pilgrimage save the TSRTC.

PROUD TO BE A TELANGANA
sreehar K

Hi,

My name is Nikhila Rao and I booked the below tickets on Oct 6th 2016 through tsrtc website.
1. Karimnagar to Hyderabad - Rs. 219.00 (Reference No: [protected])
2. Hyderabad to Karimnagar - Rs. 219.00 (Reference No: [protected])
Journey date: 09 Oct 2016.

However, on the day of journey I was shocked to find that the tickets were not booked and I couldn't travel.
In this regard, I'm seeking refund for the amount deducted from my account. Please help me.

Regards,
Nikhila rao
[protected].

Dear sir,
I’m working in karvy computer share pvt ltd gachibowli, we don’t have any company transport facility, we all are depend upon the tsrtc buses, so many employees staying in hostels and bachelors rooms in some of the near areas, we are working in night shifts and our shift timing is 9.00 pm to 5.30am in that time we are not having buses in that time, so please provide the some of the buses to our employees.

Thank your,

From kothoor to shamshabad bus buses allways carry only bags of vegetables and the milk cans only . There is no place to passengers . More than 50% of the busses all everyday occupies with luggage only. And the passengers are coming by hanging in the foot board .How dangerous it is. More than 4 auto luggage will be there in every bus . How daily going employees or students suffers by travelling by hanging dangerously .

Pl try to keep busses for passengers .