Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

Lack of buses in ecil to hitech city route
We are facing problem from past one month lack of buses from ECIL to Hitechcity, only A/C buses are running and the Route is Via Station Ammerpet and yousifguda, But due to Metro works this route is full of trafic conjuction, We require buses via begumpet panjagutta, Jubilee Check post.

From Kushai guda depot there was no single bus from ECIL to Hitechcity all are operated from Contanment or Miyapur Depot .

Kindly do a favaour so that we can reach office by time if not we are facing more problems in the morning and while coming to home also.

THe same route bus takes 1.30hr from ECIL to Hitechcity but in the evening only few buses runs on time and those buses on time will reach to Ecil From Hitech city is 2.00 Hrs to 2.30Hrs.

Please note that this not a single man problem and after taking bus passes lack of the route buses we are paying to Cabs (private) or to A/C buses Combination.

Still the time will be same if we take an ordinary bus from hitech or Ecil.


Kindly look to the matter and please provide the buses in a untrafic or avoidable trafic since we are travelling a long distances.

Just now travelling through TSRTC Indra bus .bus service no 1610jbs. Karimnagar to HYD.CND 300784. DRV 15z0042.
Most worst condition .tv sound is not good . just an inconvenient journey.
I suggest people not to travel in this service.
No use with doing argument with driver .
Plz repairs .. Let serve better .

Route no.93/158, service no.149/1, hyt dep-1 between b.N.Reddy to borabanda during driver weekly off bus reaches in time to the respective points. But regular driver is not reaching the points in time. This creates lot of disturbance to the regular commuters. The rear side of window glass is not replaced since 2 years.The same was complained to the ed in dial your rtc programme on 24.08.15 and 28.09.15. Till date no action has not been initiated.Pl.Replace the driver.

2. Regarding 1v and 107 v/r services have to be operated via vaidehi nagar. For the benefit of around 15 to 18 colonies commuters are benefited. Pl.Look in to the matter seriously and help in this respect. Due to lack of transportation from b.N.Reddy to sahebnagar people are spending for autos around rs.50/- for 2 kms. Pl.Look in to the matter seriously and help in this respect.

Travel time 23:00hr from Balanagar to Jeedimetla Bus Stand.
Bus no AP 1947
Driver not good driving
Bus stand place not a properly stopped. I'm asking condecter he showting.
Please take action.

Today, I took a bus from BEGUMPET LIFESTYLE BUS STOP till PATNY. The conducter said that this pass is not allowed i asked him why, he said that from that bus stop to HPS this pass is not valid. I said no other conductor ever complaint about it and you are saying that it's not allowed. he asked me to take ticket I told him that i dont have money, and even i was ready to get down from the bus but this person was not ready to give my pass.i too said that i[censored] wont give back my pass i wont get down till Panty comes. he is telling that for that 1 stop i need to take tickets why should i !? his duty was to check pass not to keep it even if i 'am wrong he can tell me your pass is not valid get down from the bus, i was ready to do it even but when he refuses to give it i got angry ! I clearly told to the pass issuer that i want a route pass from R K PURAM to BEGUMPET LIFESTYLE its his job to issue it till there cause he knows the place better than me. I asked the driver about him like batch no but he replied as he dont know !
Date and time - 6th feb 2016, 1:27 PM
Bus no - AP 29Z 3202

I have Booked a ticket frm hyderabad to chennai below i have given the details of the same.
Ticket No : 48850757 Uid Number : 7685
Service Code/Name : 1326 / BHEL- CNI From :BHEL To : CNI
Pickup Point : L.B.NAGAR Date of Journey : 17-Jan-2016.
I have sent Mail to cancellation due to system they are not able to do from their end. Hence i have sent a mail on 15th morning. But tilldate i have not got the refund.

Almost every i call the Customer care. I got the same answer that thye are checking and getback in 2 days. But till date i have not got...

I've booked two tickets on Jan 11, 2016 for to and fro journey Hyderabad to Pune.

Date of journey Hyd to Pune: Jan 15, 2016

Ticket No : 49303763 Uid Number : 1066

Date of journey Pune to Hyd: Jan 17, 2016.

Ticket No : 49303764 Uid Number : 9733

My TSRTC compaint no: 309583

I've called the customer care on Jan 14, 2016 for cancelling the tickets. They suggested me to cancel tickets online. But I was getting an error on the tsrtc website. Then I was suggested to send email to online.[protected]@tsrtcbus.in by sending a screenshot of the error I was getting while cancelling the tickets. I was told as I've requested cancellation before 24 hours for fist ticket and 48 hours before second ticket I would refund based on that.

However, I've not receive any refund till date, I've been calling them continuously and they state that they have raised a request to the depot but the depot manager is not responding. The customer service cannot process the refund unless they get update from Depot manager. Even they do ot know when they will get an update. My money is stuck when I did not even travel in the TSRTC bus. I was even suggested to send email to apstrc customer support but even that wasn't helpful.

Really appreciate in someone can look into this.

I have Booked a ticket frm chennai to Hyderabad below i have given the details of the same.
Ticket No : 48921015 Uid Number : 6651
Service Code/Name : 1327 / CNI - KPHB From :CHENNAI To : BHEL
Pickup Point : CHENNAI CMBT Date of Journey : 16-Jan-2016.
I have sent Mail to cancellation due to system they are not able to do from their end. Hence i have sent a mail on 15th at 11.30 A.m. But tilldate i have not got the refund.

Almost every i call the Customer care. I got the same answer that thye are checking and getback in 2 days. But till date i have not got any responce

Dear sir, Mr venkatesh named conductor of tsrtc on 19-1-16 bus from kechipalli to bhongir early morning 5.30 am bus completly miss behavioring. Using. Walghar Languages. Complaint echuko evadu emi navi emi pikaledu ani walghar Languages use chesadu. Please take action and train him

I just got an un reserved seat at uppal stop in Hyderabad to go hanmakonda which is told as unreserved by the conductor, after few mins before starting of bus he said to get down, as it is reserved..why can not take full list of reserved seats before leaving the MGBS bus stop and close the reservation..is it appreciable to do such things to public who are waiting for a long time at the roads...such a pity..while can not update themselves how can they provide healthy service..just regret to message it

This is to inform you that today morning I was journeyed bus no 28z0621 musheerabad depot I was taken ticket for rahmathnagar but bus not went rahmathnagar driver took shortcut way to go borabanda. This is not service.. DRV:104302 CND:206927

Dear sir/madam, We would kindly know the timing of express buses that would arrive sangareddy towards patancheru as we are facing problem at office hours. Most of the express buses are starting after 8.30am due to this we are getting late to office. Please look into the matter, and do the needful to us ( Passengers ). Thaning you, C.Rohini.

The conductors in the local city buses of TSRTC have started this organised practice of not returning the change after issuing a ticket if you give them an amount higher than the ticket amount. They always prefer to write the balance amount in the ticket slip, secretly hoping that the passenger forgets about taking the change in the hurry while alighting from the bus. If you ask for them for the change while taking the ticket or in the middle of the journey, they start fighting with and humiliating you as if you are asking for something which is not rightfully yours. Almost 90% of the conductors are resorting to this practice nowadays, so it cannot be a co-incidence or a one-off incident. I strongly feel, its being done in a very organized way with the entire TSRTC employee Association being involved in it. This clearly shows, how dishonest and corrupt the corporation has become. It is the duty of the conductors to carry sufficient change to return to the passengers and they have no right to humiliate passengers if they ask for their rightful money. These conductors have no respect for women passengers as well and misbehave and try to humiliate them too. I remember the earlier days in Hyderabad when I was here from 2001 to 2009, the conductors used to carry a bag full of change and sift through the bag to return the required change to the passengers but it's really disappointing to note that even Hyderabad's corporations are resorting to the dishonest and corrupt practices like other locations. This will have a serious negative impact on Hyderabad's image and brand. Please do something about it before Hyderabad turns into another corrupt city where people think many times before coming.

Dear Sir, While I was in bus I lost my wallet which has my credit cards, Debit card and Driving license DLFAP[protected]. I want to reapply card. Could you please file FIR. Thanking you so much. Regards Anil Kumar Bathini...

Dear TSRTC Management, I am travelling in hyderabad since so many years, there is slight change in the traffic but, coming to RTC Driver' they are doing great but they have to change few more things. Please Note these points in high rating. 1. Buses should maintain approximate +15 or -15 minutes timings 1. Drivers are not stopping at right place. they are stopping in middle of the road. Because of it results in traffic blocks. 2. Drivers are not maintaining Lane Discipline. 3. Please conduct classes on how to maintain speed, halting at the stop. 4. Conduct Practical drive every month for the main routes. If we can do this we can change the driver politeness.

For this transaction Amount has been deducted twice. could you please verify and process the refund. Inline image 1 Ticket No : 47262632 Uid Number : 3547 Service Code/Name : 7905 / ADB - MGBS On Thu, Nov 12, 2015 at 3:24 PM, wrote: Onward Journey Ticket DetailsOnward TELANGANA STATE ROAD TRANSPORT CORPORATION Hyderabad - 500020, TELANGANA, India. Telephone No. : [protected] e-Mail : online.[protected]@tsrtcbus.in Homepage : http://www.tsrtconline.in Ticket No : 47262632 Uid Number : 3547 Service Code/Name : 7905 / ADB - MGBS Service Category: INDRA From : ADILABAD To : HYDERABAD MGBS Pickup Point : ADILABAD Date of Journey : 14-Nov-2015 Pickup Point Adress ADILABAD Depart On : 14-Nov-2015 14:00 No. of Seats : 2 ( Adults: 2 Children: 0 ) Arrival On : 14-Nov-2015 19:30 Platform No : Start Time at Origin : 14/11/201514:00 Hrs OB Ref. No : [protected] Bank Name : HDFC FSS Basic Fare : 812.0 Reservation Fee(+) : 20.0 Service Fee : 23.0 Toll Fee : 48.0 Concession Amount : 0.0 Dinner Amount: 0.0 Levy Price: 32.0 Total Price: 935.0 Passenger Name Age Category Gender Seat No. SRIRAM DESHPANDE 33 ADULT Male 5 MANASA D 27 ADULT Female 6 ID Proof Note : During bus journey, one of the passenger on an e-ticket appears should carry the original identity card such as: Driving License, Election Card, Ration Card, Photo ID card issued by Central/State Govt./Private Organisations, AdharCard, Pan Card, Passport, Credit Card with Photo identification, Student ID issued by any Institute, Pass Book with Photo issued by any Nationalised Bank, CAT CARD issued by TSRTC. Important : The seat(s) booked under this ticket is/are not transferable. This e-ticket is valid only for the seat number and bus service specified herein. This e-ticket has to be carried by the passenger during the journey along with an original photo ID Card of the passenger whose name appears above. Please keep the ticket safely till the end of the journey. Please show the ticket at the time of checking. Corporation reserves the rights to change/cancel the service category. BOOKING/CANCELLATION of tickets can be done before 1 hour of the scheduled start time at origin of the service only. Free travel in city buses(except A/C buses) before 2Hrs. of departure time and after 2Hrs. of arrival time is allowed. Partial cancellation is allowed in round-trip tickets provided the same number and type (Adult/child) are cancelled in both UP and DOWN Journeys. For e-Ticketing/Refund Related Queries/ Service Cancelled refunds to E-Mail: online.[protected]@tsrtcbus.in If waiting list ticket is not confirmed, please cancel the ticket within 15 days from the scheduled start time at origin of the service to avail full refund (for the unconfirmed seats only) except service fee and reservation fee. Wait listed passengers will not be permitted to perform the journey. Booked By Name : Sriram Deshpande Booked On : 12-Nov-2015 15:24 *** WISH YOU HAPPY JOURNEY., SRVC START TIME @ORIGIN 14:00 HRS *** Thank you. TSRTCONLINE.IN This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message. For e-Ticketing/Refund Related Queries : online.[protected]@tsrtcbus.in For Other Queries: [protected]@tsrtcbus.in Customer Support:[protected] For Only SMS Queries* : (+91) [protected] sriram1255 . Nov 18 to customercare, online.support Could you please update on this. thanks, Sriram sriram1255 . Nov 27 to onlinesupport, online.support For this transaction Amount has been deducted twice. could you please verify and process the refund. Inline image 1 Onward Journey Ticket DetailsOnward TELANGANA STATE ROAD TRANSPORT CORPORATION Hyderabad - 500020, TELANGANA, India. Telephone No. : [protected] e-Mail : online.[protected]@tsrtcbus.in Homepage : http://www.tsrtconline.in Ticket No : 47262632 Uid Number : 3547 Service Code/Name : 7905 / ADB - MGBS Service Category: INDRA From : ADILABAD To : HYDERABAD MGBS Pickup Point : ADILABAD Date of Journey : 14-Nov-2015 Pickup Point Adress ADILABAD Depart On : 14-Nov-2015 14:00 No. of Seats : 2 ( Adults: 2 Children: 0 ) Arrival On : 14-Nov-2015 19:30 Platform No : Start Time at Origin : 14/11/201514:00 Hrs OB Ref. No : [protected] Bank Name : HDFC FSS Basic Fare : 812.0 Reservation Fee(+) : 20.0 Service Fee : 23.0 Toll Fee : 48.0 Concession Amount : 0.0 Dinner Amount: 0.0 Levy Price: 32.0 Total Price: 935.0 Passenger Name Age Category Gender Seat No. SRIRAM DESHPANDE 33 ADULT Male 5 MANASA D 27 ADULT Female 6 ID Proof Note : During bus journey, one of the passenger on an e-ticket appears should carry the original identity card such as: Driving License, Election Card, Ration Card, Photo ID card issued by Central/State Govt./Private Organisations, AdharCard, Pan Card, Passport, Credit Card with Photo identification, Student ID issued by any Institute, Pass Book with Photo issued by any Nationalised Bank, CAT CARD issued by TSRTC. Important : The seat(s) booked under this ticket is/are not transferable. This e-ticket is valid only for the seat number and bus service specified herein. This e-ticket has to be carried by the passenger during the journey along with an original photo ID Card of the passenger whose name appears above. Please keep the ticket safely till the end of the journey. Please show the ticket at the time of checking. Corporation reserves the rights to change/cancel the service category. BOOKING/CANCELLATION of tickets can be done before 1 hour of the scheduled start time at origin of the service only. Free travel in city buses(except A/C buses) before 2Hrs. of departure time and after 2Hrs. of arrival time is allowed. Partial cancellation is allowed in round-trip tickets provided the same number and type (Adult/child) are cancelled in both UP and DOWN Journeys. For e-Ticketing/Refund Related Queries/ Service Cancelled refunds to E-Mail: online.[protected]@tsrtcbus.in If waiting list ticket is not confirmed, please cancel the ticket within 15 days from the scheduled start time at origin of the service to avail full refund (for the unconfirmed seats only) except service fee and reservation fee. Wait listed passengers will not be permitted to perform the journey. Booked By Name : Sriram Deshpande Booked On : 12-Nov-2015 15:24 *** WISH YOU HAPPY JOURNEY., SRVC START TIME @ORIGIN 14:00 HRS *** online.[protected]@tsrtcbus.in For this transaction Amount has been deducted twice. could you please verify and process the refund. Inline image 1 Send Mail Delivery Subsystem Nov 27 Delivery to the following recipient failed permanently: [protected]@tsrtcbu... sriram1255 . Nov 27 to online.support, onlinesupport, customercare Mail Delivery Subsystem Nov 27 bh=QD67Bf72ayNl62VdnvWCTwFPYgqSRaqu9yW2DltLfBU=; b=0RRitnoOgTzk6cpU5/edxUhhfT... sriram1255 . Dec 1 (13 days ago) to online.support Please find the following account statement as discussed over the call, I have not received the any refund amount till now for booking made on 12th NOV 2015 for the amount 935 deducted twice. mobile number is [protected]. Savings Account No.: [protected], M G ROAD BENGALURU Period: 11 Nov 2015 to 01 Dec 2015 [ Select Another Account / Period ] Page 1 of 1 Closing Balance: INR 26, 048.66 Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance 01 Dec 2015 NEFT Cr-UTIB0000009-SRIRAM DESHPANDE-SRIRAM DESHPANDE-AXIR[protected] AXIR[protected] 01 Dec 2015 20, 900.00 26, 048.66 01 Dec 2015 FD Booked Through Net-[protected] 01 Dec 2015 15, 000.00 5, 148.66 30 Nov 2015 APBS C- HP[protected]-[protected] [protected] 30 Nov 2015 171.08 20, 148.66 27 Nov 2015 IB BILLPAY DR-HDFCPV-405028XXXXXX7168 27 Nov 2015 7, 226.00 19, 977.58 24 Nov 2015 Prin and Int auto_redeem [protected] [protected] 24 Nov 2015 11, 000.00 27, 203.58 24 Nov 2015 INTEREST CREDIT [protected] [protected] 24 Nov 2015 89.00 16, 203.58 23 Nov 2015 [protected] -TPT-to amith ac [protected]A1 23 Nov 2015 2, 000.00 16, 114.58 23 Nov 2015 EHDF[protected]-BilldkKarnatakaState [protected] 23 Nov 2015 1, 452.00 18, 114.58 23 Nov 2015 EHDF[protected]-BilldkKarnatakaState [protected] 23 Nov 2015 761.00 19, 566.58 22 Nov 2015 POS 526419XXXXXX2659 FOOD BAZAAR . POS DEBIT [protected] 22 Nov 2015 474.00 20, 327.58 22 Nov 2015 [protected]-PaytmMobileSolutionP [protected] 22 Nov 2015 100.00 20, 801.58 22 Nov 2015 [protected]-PaytmMobileSolutionP [protected] 22 Nov 2015 201.00 20, 901.58 21 Nov 2015 POS 526419XXXXXX2659 Bharti Retail Lt POS DEBIT 920220 21 Nov 2015 1, 505.00 21, 102.58 16 Nov 2015 IRCTC_CRIS REF[protected][protected] 16 Nov 2015 55.00 22, 607.58 16 Nov 2015 [protected]-PaytmMobileSolutionP [protected] 16 Nov 2015 220.00 22, 552.58 12 Nov 2015 POS 526419XXXXXX2659 TGSRTC POS DEBIT [protected] 12 Nov 2015 935.00 22, 772.58 12 Nov 2015 POS 526419XXXXXX2659 TGSRTC POS DEBIT [protected] 12 Nov 2015 935.00 23, 707.58 12 Nov 2015 NWD-526419XXXXXX[protected]ADILABAD [protected] 12 Nov 2015 4, 000.00 24, 642.58 Return to top

I am daily commuter TGSRTC buses in Hyderabad. I have been using RTC services since 6 months to travel from mallepally to narayanguda. In morning there are two direct buses to narayanguda which run on route no. 139. But there are no direct buses after 5 pm up to 8 pm. Hence I have to take bus upto secretariat and from there I have to wait for 5M of cantonment (CNT) depot which used to come at least twice every hour. There used to be three buses (2 city ordinary and a metro express) between 7:00 and 7:30 PM which I used to board to reach mallepally, but since three weeks I didn't see an city ordinary bus though a 5M metro express came (I left it for three days since I had ordinary bus pass). I boarded metro express which costs me 10 rupees extra every day or else I have to walk 2 kilometers from NMDC where I reach by 113M/6 bus route . Moreover there are many students who board buses 113M/6R/6T/137 etc. from narayanguda towards mehdipatnam or nampally in the evening 5:00 pm who face problem while boarding because of huge rush and impatience of bus drivers who move the bus even before the people have boarded it hence I requests the concerned authorities of TGSRTC to increase the frequency of buses mentioned above (at least once every 30 minutes) and arrange special college buses for students in the evening to reduce the chance any accident.. (NOTE: I have noticed that there are at least five buses running on 20P(also of CNT depot) route which most of the time are empty with 5-8 passengers only...and there are many 5K buses (which also have same origin and destination as 5M)of which some can be run via mallepally- asif nagar as 5M bus)

I tried to book ticket using TSRTC Website I entered my card details and amount got debited from my bank account but the transaction failed at TSRTC, which is not fault of customer but then while refund 2.5% of payment gateway charges are being levied on to the customer which is not fair and full refund with out any deductions should be given on failure transactions. The same is mentioned in terms and conditions. But is it fault of customer if transaction fails? Request appropriate authority to look into it and make changes to terms and conditions to give full refund for such cases. 19. Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.

I boarded the bus number at Shamshabad: AP 28Z 4820 and took ticket to Lakshmi Nagar, Hyd. The bus driver was very rude and did not stop the bus at Lakshmi Nagar bus stop. He stopped the bus at Mehdipatnam, which is nearly a KM away from Lakshmi nagar. I'm a girl and had to walk all the way from Mehdipatnam to Lakshmi nagar, late in the night. When I asked him to stop at Lakshmi Nagar, he said that he wouldn't stop and behaved rudely. When I asked for his name, he did not reply. This happened on 8/12/15. People like him make us lose trust in Govt. operated services! Pls look into the matter.

Heloo.. sir am richie.. resident of balajinagar.. where 24b goes... am a polytechnic student ... though buses that flow through this place...we public face a lot of problem.. all the buses get packed because no bus comes in time.. we are getting late to our place every day...we got to wait for more than 1 and an hour or 2 hours for buses... just got fed up with trc... not even a day bus comes in time... rtc is providing very bad service...