Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

I tried to book ticket using TSRTC Website I entered my card details and amount got debited from my bank account but the transaction failed at TSRTC, which is not fault of customer but then while refund 2.5% of payment gateway charges are being levied on to the customer which is not fair and full refund with out any deductions should be given on failure transactions. The same is mentioned in terms and conditions. But is it fault of customer if transaction fails? Request appropriate authority to look into it and make changes to terms and conditions to give full refund for such cases. 19. Payment Gateway Service charges will not be refunded for service cancellation/ failure transactions in e-ticketing.

I boarded the bus number at Shamshabad: AP 28Z 4820 and took ticket to Lakshmi Nagar, Hyd. The bus driver was very rude and did not stop the bus at Lakshmi Nagar bus stop. He stopped the bus at Mehdipatnam, which is nearly a KM away from Lakshmi nagar. I'm a girl and had to walk all the way from Mehdipatnam to Lakshmi nagar, late in the night. When I asked him to stop at Lakshmi Nagar, he said that he wouldn't stop and behaved rudely. When I asked for his name, he did not reply. This happened on 8/12/15. People like him make us lose trust in Govt. operated services! Pls look into the matter.

Heloo.. sir am richie.. resident of balajinagar.. where 24b goes... am a polytechnic student ... though buses that flow through this place...we public face a lot of problem.. all the buses get packed because no bus comes in time.. we are getting late to our place every day...we got to wait for more than 1 and an hour or 2 hours for buses... just got fed up with trc... not even a day bus comes in time... rtc is providing very bad service...

I had canceled my bus ticket from bangalor to hyderabad on[protected] .I had not yet received the refund amount in my bank account . Ticket no 47673765 REFRENCE NO.: [protected] BANK REFRENCE NO.: 44984818 STATUS: Refunded REFUND AMOUNT: 525.00

I checked into TSRTC City Bus On 19.11.2015 at 11.15 am at Madinaguda(D. Ieeptisri Nagar). I purchasd a ticket upto Sumitra Nagar. I stand up and went near the driver cabin before the bus stop came but he did not stop the bus and tokk the bus upto Kukatpaly Village Bus stop and then stopped there and asked me to get down. I am supposed to go to Vivekanand Nagar Colony that is why I entered into ordinary city bus because there is no bus stop at Vivekananada nagar Colony. I AM AGED 67 YEARS OLD > All the way I crossed the Road at Kukat pally and took a sharing Auto and got down at V.V.Nagar, and again I crossed the Road and reached V.V.Nagar.
Ticket Information is :DRV203187, Bus:2822207, WB:53722, Con:212641
TSRTC RNG-2, Ticket No.00054115 dt:19.11.2015

Dear Sir!
At about 9:50 am on[protected]Wednesday) at Rethibowli Chowrasta, Hyderabad, a city bus bearing registration number AP29Z 3948, has hit the left side of my car, when the driver has steered the bus suddenly towards his right without any indicator.
When I have questioned him, he started abusing me and got the bus to the extreme right thus blocking my way. The driver got out of the bus and started abusing me and my driver. My driver got upset and he got out of the car to question him. Then the bus driver has hit him on his face resulting in bruises to his lips. Then he went back to his bus threatening us with dire consequences at Mehdipatnam, which we have to cross everyday to go to my office.
Kindly, do the needful and punish the driver appropriately, so that such incidents do not recur.
Regards
Dr. Murty

Hi,
I have booked ticket for my brother from chennai to hyderabad on Garuda Sevice 1327. Bus started from CMBT at 9:00 PM and after 11 hours bus didn't even covered a distance of 200 Kms. We were very worried. After 24 hours we went to Central Bus Stand in Hyderabad to enquiry about bus status since my brother mobile was turned off. Being a Headquarters for Telangana State Transport we expected proper response from them such as where the bus is, expected time of arrival. But to our surprise STATION MANAGER DIDN'T EVEN KNOW THAT A BUS 13 HOURS LATE. When we asked him about bus he straight away answered without even thinking "I DON'T KNOW'. When we argued him about his recklessness behavior, he gets register and gives us driver mobile number and told us to call as if he has nothing to do with the situation. Relevant superiors should remind him that this is his job and that this is the reason he is getting paid at the end of the month.

We are facing severe scarcity of buses from D L F Circle to MP from 5:30 pm to 6:30 pm. I request you to make slight changes in the timings of 216 and 217 during peak hours at evenings. Also there aren't any Deluxe metro buses in the evenings. So, i kindly request you to bring about the above changes as early as possible.
Thanking you

I have cancelled my four tickets on Aug 19th 2015. I have recieved mail from TSRTC that money will be refunded into my account in 7 to 14 working days. I have called to customer care and asking for refund. Till now the amount is not refunded. I have forwarded my credit card statement to them. But no progress. The ticke id 296442 provided by tsrtc customer care persons which they have registered my request.

I booked a ticket on Oct-13 2015 from KPHB to Bangalore. I got message with all the required details after payment. But after 1hour, I received another message saying that the bus has been cancelled and I didnt get any amount refunded. Could someone please check and help me on this

Mam/Sir! Have been traveling in your TSRTC bus on 19:10:2015; From madhapur to Jagannath temple in bus route no 228 at 12.30 pm. As i climbed the bus purchased the ticket Rs13/- while giving Rs20/ where that lady conductor asked for exact change But i was helpless, as such screamed all sorts of rubbish language and thrown away the ticket at me instead of handing over to me. I requested her to keep the change instead of shouting at me. Where i was ready to lose the Rs7/- change even.But her shouting continued.The behavioral of the conductor has annoyed and was very dis heartful in front of co passengers. Im sorry to say but you have to take Disciplinary action against the conductor.the ticket details are given as under Regrets Vijaylaxmi Plot 228 Ayyappa society Maadhapur Hyderabad [protected] Native of WRANGAL dist.

I Sunitha was traveling in 18N Nin colony to sec bad bus, I have 2000 rupess worth ac pass, my wish I can get down in any stop, previously I get down at uppal ring road so conductor thought I would be getting down at the same stop so he was shouting at me to get down, he was using bad words people don't have work and they simply travel. I pay every month on bus pass I don't know why the conductors misbehave like this. I can take this higher...

Low frequency of 147 in Hyderabad I work at Kondapur and travel from Sanikpuri to Kondapur daily by 147. But in the evening time after 5:30 there is no bus facility. Once I asked the conductor "what are the bus timings from Kondapur at evening he told very clearly that between 5:35 PM to 5:45 PM we have" but that bus never turned up till date. I have waited for a week and giving this compliant, this is ridiculous its peak time for employees to go home but there are no buses. Kindly take this request into your consideration and do the needful and please increase 147 bus frequency or at least come on time.

Sir I have given a written suggestion to Depot Manager, MGBS, Hyderabad on 27th Sept 2015 regarding the introduction of Previous CAT CARD No. on the renewed CATCARD so that we can use the CAT CARD three months advance booking reservation.

Please go through my suggestion .It will be useful to both the passengers as well as the checking officers to know the details of the CAT CARD on which the passenger has reserved the tickets two and half months advanced tickets


Thanking you

TSRTC — Important!!! (required immedaitely buses from Lingampally to Waverock (216 K/L)) direct buses

Please providedirect bus from (Linagampally)Allwy X roads to Waverock(216) required buses from Lingampally directly afternoon from 1:00 from Lingampally to Waverock required much no. of buses during only this time Employees are waiting for the buses pls provide direct bus from Lingampally to Waverock, Earlier we have buses from at 1:00 pm but last three months we are facing problem with the buses, please provide buses Lingampally to Waverock (216W), please take action ASAP

I have boarded the bus at secunderbad, and the conductor asked me to get down the bus because i gave 10rps for the fare of 8rps.this happened lot many times, being mistreated by the conductors and drivers.i wish they have minimum manners to deal with the public.and councel them or give spl classes on how to behave. thank you. p.s, kindly look up on the issue, because ppl wdnt bother to complaint on issues like this. and they say country is great, where they wdnt even respect eachother.

The buse will come at in time ...there are few buses from lb nagar to shamshabad...it is a direct bus to shamshabad ...suddendly the tsrtc has stopped the services of the bus (90L/251)
we asked why the bus is stopping services means ...there is no collection...how simply the tsrtc is telling to stop there services .because there is no collections from the bus .
there are only few buses from lb nagar to shamshabad at timing between 8 to 8:30
please don't cancel the buses directly ...once change the bus timing then see the result .
there are only few buses are coming from secunderabad to shamshabad ...at evng there is no buses are available from shamshabad to secunderabad between 5 to 6

Please providedirect bus from ramngar to medchal(107vr/229) required buses for medchal directly morning from 7:50 from ramngar and evening 4:00 from medchal required much no of buses during only this time students are fighting for the buses pleaseeee provide direct bus from ramngar to medchal or ( from rtc bus depot to medchal )please provide more than 50 buses for this time. becuase we are fighting for seats daily seeing daily problem in life with these buses .pleaseeeeeeeeeeeeeeee provide buses immedaitiely from government

Dear Sir, We would like to inform you that there is a need for buses between the route JNTU to Hitec City. Everyday people are facing the problem with shortage of buses. As buses are limited in this route, the number of people who will fit into two buses are climbing into one bus. Even the ladies are doing foot boarding. People are waiting for half an hour to 45 minutes to get a bus. So please consider our problem and try to allocate few buses atleast during the peak timings i.e, Morning from 8.30 AM to 10.30 AM and Evening from 5.30 PM to 8.30 PM. Please do the needful.

Incident happened on 8th September 2015 @6:45p.m at Hi-tech city railway station with Kushaiguda bus coming from waverock(gachibowli). i am travelling with my family with kids in car from Hi-tech city to Moosapet. Near Hi-tech city railway station crossing, suddenly a metro luxury bus from kushaiguda bus depot came from a wrong route had hit my car and ran away without stopping . I was shouting at him banging the bus not to take the left turn as I don't have any option of taking left as there is a huge pit next to me . the conductor had noticed me shouting at the bus not to take left turn, but he didn't responded and the driver with out any commonsense had hit my car and had not stopped the bus. my kids got shocked by this incident and I couldn't control them, in this mean time I couldn't note down the bus no I could only see the bus depot and service. it tried reaching their depot manager, no response he simply told me that to speak t other person who is in charge of the buses, I even tried reaching him. he had not responded.