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Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

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Updated: Feb 20, 2026

Complaints 2391

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30

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Bad 😕 It seems that Telangana State Road Transport Corporation [TSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Telangana State Road Transport Corporation [TSRTC] reviews & complaints page 64

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Address: Karimnagar bus station, Karimnagar, Andhra Pradesh, 505001

We as customers expect the best service from road transportation, but here clearly there is no particular timings maintained, no prior intimation has been made to the passenger for his upcoming trip, as the bus driver has been changed but the details have not been updated. Accordingly the bus services were not that good broken ac caps and dirty windows and the worst cleanliness maintenance, what not, even the bus station number don't work where tsrtc helpline executive provides. Just disgusting experience and personal mental trauma are the benefits we get as i traveled in this bus.

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Address: Plot No 31, East Anandbagh Bagh, Malkajgiri, Hyderabad 47., Hyderabad, Andhra Pradesh, 500047u

Every day several passengers who get down the busses from out stations at jbs, are forced to take autos or change two local rtc busses if they have to tavel towards malkajgiri, safilguda and ecil. There are hundreds of busses starting from jbs towards uppal, hayatnagar, ghatkesar etc. But why not towards malkajgiri one of the oldest route. Old routes like malkajgiri and sitaphalmandi are neglected and new routes are encouraged. Kindly ply atleast 6 busses per hour in malkajgiri routes from jbs.

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Address: hyd, 500081

With the ongoing threat of corona virus, we expect the govt to take up necessary steps to prevent the virus to spread.
But with a great distress and agony, would like to tell the govt. That the measures arnt been seen across
They arent reaching the masses, the areas which are highly prone to the virus threat like the airports and the airport busses which are plying between airport and to different locations.
Infact i am one of the regular commuter and expressing my concern to the dm of one of the bus depot, but nothing happened.
Sanitization is a must and have to be taken up with no delay.
Hope this reaches the right authorities and can witness some action

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Address: Hyderabad, Telangana, 500083

Date-05/03/2020
Telangana transport corporation.

Sir.

I beg to draw your kind attention towards the local bus service on route no. 281. The number of buses are limited. The students and office-goers face great difficulty because of their less frequency during 8:30 am to 9:20 am. I request you to look into the matter and make the service regular and more frequent.

Thanking you,

A citizen of nagaram

Yours faithfully,

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Address: Miyapur Hyderabad, Ranga Reddy, Andhra Pradesh, 500049

I was traveling from moosapet to miyapur, the conductor lady came and asked for money then i handed her a 50rs note which had slight stains on it.She gave me a ticket which costs only 15rs(moosapet to miyapur) and when i asked for change she made a rucus and started yelling at me that you people give spoiled notes and then ask for change as well, she then immediately said me to get down when the bus was approaching Kphb.I tried to make her understand that when this was the case then why did she issue me a ticket and she should have told me beforehand.But she was a lot intrested in making me deboard the bus.
Now i am here in Kphb stranded.
Very pathetic service by you.
I have attached the ticket which i was given.It contains bus number and details of driver and conductor.

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A

aravindan voundru

Mar 10, 2020

5k bus from mehadipatnam to secunderabad at morning time are very very less from 6am to 9 pm please add more buses of 5k so that there will no crowd and also waiting for the bus for too long time.

A

Anil Chinthala

Mar 10, 2020

Dear TSRTC,

So many employees waiting more than 50 mins for 195W bus(wave rock to bachupally). Two buses came 5 min difference gap but one one has stopped at in front of Capgemini gate no 3 stop.

Thanks,
Anil.Ch

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Address: Shiva road, OU campus, Hyderabad, Andhra Pradesh, 500013

Hello Sir,

This is to bring to you attention, the TSRTC bus holding registration number AP11Z6248 has drove very fast and rash near the school compound, it was very fortunate that I was escaped with accident in a fraction of second. I was waiting to cross the road with my child using proper indicator. the bus driver coming from Vidyanagar (Railway bridge) and trying to cross the signal in wrong way with full speed. The bus driver and conductor used filthy and abusive language when stopped and questioned.

I am attaching the driver photo and the bus driver for your reference.

Please take necessary action against the driver and conductor to stop future tragic accidents in city. I am sure the employee (Driver and conductor) not in a mental condition to do the job and unfit as they behaved irresponsible and improper manner using un-parliament language.

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Address: Hyderabad, Telangana, 500085

A bus driver was about to kill me & my wife.. He did not honk the horn & upon asking he said my bus doesn’t have horn. He literally showed me his horn switch which wasn’t working.. The funny thing is it was not a main road it was a small lane near kukatpally housing board 4th phase.. The driver was a bit rude..
Bus number is ap29z3536.
Please take strict action against the driver and the bus.. I’m going to complain this to jntu ps..

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Address: 500070

Conductor's irresponsibility caused to levy fine on a student for ticketless travel. Conductor didn't come to give ticket and student was waiting in the mean time checking personnel came and leived a fine on the poor student. Student boarder the bus at lbnahar and she was fined 100rs in the very bext stop i. E. Panama. This is really bad and should be checked for details properly before putting fine. Please see that conductors and bus drivers should do their duty properly.

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I’m travelling in bus ts02z0022 from
Hanamkonda to hyderabad which is rajadhani bus.ac is not at all working in the bus, we have asked the driver about the ac is his just restlessly telling that i can’t do anything. This is not all fair. Check the buses properly and then use them don’t unnecessarily trouble public. And this is not the first time i’m facing this, taking higher prices but services are not at all good

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Address: Hyderabad, Andhra Pradesh

A tsrtc devarkonda depo bus (Number 3019) indulged in rash driving at around 8pm at chaderghat bridge by overtaking from the wrong side and almost causing me to ram my vehicle in the road divider. He headed towards imliban bus stop rashly despite several honks.
Please look into the matter
This type of rash driving at such a busy bridge can result in major accidents.

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Today 22.02.20 at 14.30 to 17.00 hrs i travelled in bus no. Ts 04 z 0198 from suryapet to hyderabad. I have noticed 3 mistakes. 1. Luggage box is full of dust. Boy says it is special bus hence not cleaned. 2. I observed that driver / boy are taking bus fare at the destinations. The boy told me that i can give amount, after reaching lb nagar. I refused, paid the amount and took three tkts of rs. 810. 3. Without keeping luggage box clean, the boy asked me tip. Hence to save tsrtc pl keep watch on driver and remove boy immediately.

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Nallani Nagalakshmi

Mar 3, 2020

Dear sir,
We lost our gold bracelet in bus service no: 1147 while we travelling from Vijayawada to S. R. Nagar, my ticket no: 00004911, journey date: 20/02/2020

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Address: Hayathnagar,bhagyalatha., 501505

Depot manager-adilabad. I and my mother yesterday i. E on 16 feb 2020 went to jublie bus station at 7am to travel to nirmal my mother is a retired employee (Worked as superintendent at bus bhawan) of t. S. R. T. C she may posses concessions in the bus. She asked to give concession in super luxery bus. Driver spoke very rudely with her that there is no concession in the bus so we asked to give ticket to travel but he refused and spoke very badly and commanded on us to get down from the bus. Since 1969 onwords she worked in the corporation. The driver doesn't have any kind of morality that is at the age of 70 and dragged us from the bus we have morals thats why not went to police station otherwise he will be in the police station. If drivers work like that how can you save tsrtc from privilisation. Kindly take action on him. Thanking you

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Today a tsrtc bus driver rammed into our car and broke the side mirror of our car and did not acknowledge the mistake when confronted. He was vulgar and rude. We need to know who will compensate for the loss and such unacceptable behavior. His driving was very reckless and caused us damage for which we will not be paid. Adding picture of the bus that rammed into our car. Please help get this resolved and the driver should be more responsible going forward.

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I booked a ticket from jubilee bus station to karimnagar with ticket no. 64148862 on 12/02/2020. The bus is supposed to departure from jbs by 8:30 pm. But the bus did not even arrive by that time. It reached the station around 8:45 pm and when asked about departure, driver informed that it will take a minimum of 30mins to start making my journey delayed by almost 1 hour!
What is the use of making a reservation if the bus doesn't start on time and i need to have a refund for such delay in the service.

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We are traveling from tirupati to hyderabad on tsrtc bus route no 2019, today, i. E., 9th feb, 2020. It departed at 4:15pm. We booked this bus as it has tv facilty. They did not switch on the video until 6:30 and when asked they said there is no remote.

Travelling for so many hours, we feel we should have some entertainment and most disgusting part is you charged us 1, 000rs. We would have gone for a private travels who is charging 800bucks with all the amenities working properly.

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Legend2002

Feb 12, 2020

As we traveled from tadvai to medaram on 5/2/2020 actual fare is 41 but fare collected is 50 per passenger

C

Chandu 3107

Feb 25, 2020

Dear sir,
I am G CHANDRASHEKAR, Today morning I lost my pocket along with bus pass in pocket, I think my pocket is slipped in bus, the bus no is 242AG, please return to me if it find to any one TSRTC staff, I moved out from bus at rampally X road

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Address: Hyderabad, Telangana

Sir, i was travelling in 49m bus i showed my pass to the conductor and when i got down the bus i found that it was lost (Not immediately after getting down). I think that it might have slipped from my pocket, so please see that i get a new pass.
Place of incident: masab tank bus stop
It was renewed recently on 5th, february, 2020
*please see that i get a new pass*

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S

Sahil Shaik

Feb 14, 2020

I am waiting from 2 hours bus is not on time and no buses coming from 2 hours, this Telangana govt is the worst service providing to peoples.

B

Bhavani Perkula

from Hyderabad, Telangana

Feb 17, 2020

Today i was travelling through RTC bus no 299 after the moment when I deported to the koti bus stop.

I checked for my bus pass, where I couldnot find it!

please issue me with another bus pass.

P

Pavankj

Feb 20, 2020

Driver blocks free left from Indira Nagar to Gachibowli Miyapur Road. When asked he along with his helper responds saying "We will drive this way, you go and complaint to anyone you like". Bus # TS09Z 7632.
Attached pic where Bus driver was not at all worried of me taking the pic.
This attitude towards bus drivers is common scenario

S

Sujith Gv

Feb 20, 2020

Sir we had boarded the bus on 14th February. It was supposed to reach at 7:30am in visakhapatnam, but it has reached 11:30am in vizag. This is meaningless and the driver was so harsh at passengers.

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Address: 500032

Today i boarded into bus with board as lingampally coming from allwyn to waverock at gachibowli. I asked ticket till infosys gave 50rs for ticket that lady conductor asked for 10rs. I said i dont have change beacuse i have only two 50 notes. She argued with me indecently that i should carry change. Later she gave ticket of 15rs instead of 10 rs for infosys. I asked how can she take ticket for 15rs when it is only 10rs. She wantedly did that to me. Not only that other people who got down along with me said she is taking 15rs and not giving change. I want a strict action to be taken on her. I know its a matter of 5rs but she cant keep ego om passengers and do whatever she wants. Bus number is ap 28z a487

Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.

Feb 06, 2020

Updated by Samav Can i know when and what will be the action taken from tsrtc

Feb 06, 2020

Updated by Samav Is the complaint resolved? Is the action taken?

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Siba Pradhan

Feb 12, 2020

S r nagar to Shapur nagar 20
But I am 50 rupees no refund 30
Bus no 198

please sir refund my 30 rupees my Google pay Nomber [protected]

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Address: Hyderabad, Telangana

I travelled with my daughter from miyapur to ameerpet by bus. Fare is 30/-. I gave 100/- and conductor did not return the change. He wrote 70 behind the ticket which usually means that change will be returned later. I forgot to ask and got down at ameerpet. Later i realized that conductor did not return the change. I lost 70/-. It is conductor's responsibility to return. I want my money. It is not small amount. Please return my money.

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Prathibhadarsh

Feb 7, 2020

In hyatnagar the driver was driving in a very bad way. Was not following lane driving in peek hours in heavy traffic, not considering the vehicles in next lane. Vehicle registration number is TS08UB4080.

R

Raju Yadav7321

Feb 12, 2020

Sir,
Ofter 7pm no buses in siddipet to medak
So many peoples suffered in this time travelling

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Address: 3-77, seetharampuram village, aswapuram mandal, bhadradri dist, 507116, 507116

Gud evg sir, my name is karthik, i was travelled from seetharampuram (V), aswapuram (M), bhadradri (D), to ellandu cross road, kothagudem so me&my wife 2adults travelled in khammam depo express bus. Conductor given ticket with the total amount of 110rs he took 110rs from us. But i saw the ticket adult 1psgr fare is 50rs. If 50rs as 1psngr fare then total 2psngr fare is 100rs only, but total amount shows 110/- how it would come? And also i ask the conductor he said govt added passenger cess 10rs extra. I wondered for this shocking information because passenger cess already mentioned on ticket 2rs but conductor said 10rs. So i request you to please explain the same. I attached the ticket image also please find attached file. Thank you

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Address: Nizamabad, Andhra Pradesh, 503111

Hi this is rakesh from kamareddy dist. I observed that tsrtc is collecting extra 3 rupees on each ticket for express service and extra 2 rupees on delux service

They mentioned in ticket for express service as
Fare rs 116.00
Toll user fees :10.00
Passenger cess :1.00
Amount : rs 130.00
But total will be 127 but they are printing 130.

For delux service
Fare rs 128.00
Toll user fees :14.00
Passenger cess :1.00
Amount : rs 145.00
But total will be 143 but they printed as 145.

I asked bus conductor he said i dont know why they are collecting extra. Even date is not correct on ticket

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