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Telangana State Road Transport Corporation [TSRTC] Complaints & Reviews

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Updated: Nov 20, 2025

Complaints 2379

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30

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Bad 😕 It seems that Telangana State Road Transport Corporation [TSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Telangana State Road Transport Corporation [TSRTC] reviews & complaints page 67

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We don't have enough buses in narsapur to hyd route. Medak depo buses using tupran road to reach hyderabad. And medak depo not at all interested in narsapur route. Some time back jeedimetla depo treid to run metro services to narsapur. But medok depo complained about it, and those buses stopped. This medak depo neither giving their buses and nor allowing others in this route. People are using private transportation in this route. As tsrts not interested in this route we narsapur people request govt to give away this route to private operators.

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Address: Hyderabad, Telangana

I have made a payment for application TS007/69902/2019/OR through meeseva payment gateway via net banking of amount Rs 605.06 on 27th Nov 2019 11:02 PM, transaction failed with error "Encryption Value Mismatched" but amount got debited from my account.

I have attached the error and bank transaction details .

Please initiate the refund to the source account .

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Address: Aloor bus stop vikarabad road, Rangareddy, Andhra Pradesh

Hi this is girish kumar samala from hyderabad
We are requesting to tsrtc to stop express bus in evening times in aloor village vikarabad road
Today we have waited nearly 30 mins @ aloor for the bus in evening 6:30 but 2 buses has gone continuous from vikarabad to hyderabad
We have showed the hands to stop him
But he didn’t stop.
Because night times it’s ememrgnecy to public
So plz we r requesting to stop buses in bus bay
What ever it may be express or ordinary
In india not safety for women’s in night so please cooperate to public

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No rtc buses to banswada from balanagar route via medak... Started at balanagar at around 10:15am catched medak ordinary by the time i reach medak it was 12:45.. From 12:45 to 2:30 pm.. There not even one bus to go banswada.. At last after 2:30pm i got bus express which came from hyderabad, as there are no buses from past 2 hours to reach banswada or bodhan there are so many passengers waiting and bus is full there no place to stand atleast.. At least provide frequent buses from medak to bodhan or banswada for passengers comfort.. Bus that i got at medak after 2:30 waited there till 3 pm as driver and conductor went for lunch.. By the time we reach banswada it will be 5 :30pm at least.. Travelling 150km from morning 10 am to evening 5: 30pm doesn't look awkward.. Please understand the situation and increase bus frequency.

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Address: Hyderabad, Telangana

Ticket no : 63500784 uid number : 3162
Service code/name : 7079 / krmr - bng service category: garuda plus
From : hyderabad mgbs to : bng kempegowda bs terminal 1
Pickup point : hyderabad mgbs pickup point adress mahatma gandhi bus station, imblibun[protected]
Date of journey : 05-oct-2019 depart on : 05-oct-2019 21:45
No. Of seats : 1 (Adults: 1 children: 0) arrival on : 06-oct-2019 06:30
Platform no : start time at origin : 05/10/201918:00 hrs
Ob ref. No : [protected] bank name : ebs
Basic fare : 885.0 reservation fee (+) : 20.0
Service fee : 26.0 toll fee : 64.0
Concession amount : 0.0 dinner amount: 0.0
Levy price: 61.0
Total price: 1056.0
Up distance: 570 (Km)
Passenger name age category gender seat no.
Sundeep chowddary 33 adult male 30

The refund is not provided for above ticket that is cancelled.

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Address: East Godavari, Andhra Pradesh, 502032

Tsrtc busses not running in bhel township and to lig bharathinagar colony and then to ramachandrapuram to patancheru all the busses are directly going to patancheru on highway only.

The commuters of the colony and lig are facing lot of problems and have to depend on the autos which are not safe.
The routes 225, 226 are to be restored by which the commuters can avail facility.

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Address: Nalgonda, Nalgonda, Andhra Pradesh, 50811

Hello sir, my name is aroori laxman from veliminedu village, chityala, nalgonda dist.

I was coming from chouttappl to veliminedu, on 28th november 2019. Bus destination is nalgonda. Bus has lady private conducter.

When i get the ts rtc bus at chouttappl busstand around afternoon 2.30pm i was forgot my bag in bus. The bag is most important belongings there are my educational certificates. Unfortunately i forgot,

10th, intermediate, degree, and pg certificates, and
My purse along ₹2000/- rupees,
2 atm cards,
Pan card,
Voter i'd,
Adhar card,
Driving licence.
Those are all in bag... Please take my complaint as seriously. My entire life in that bag. Priceless educational certificates were in bag. Please recover my belongings.
Contact : [protected], [protected]
Veliminedu, nalgonda dist.

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Srilekha Podishetty

from Palackattumala, Kerala

Dec 3, 2019

I had booked a online reservation ticket through tsrtc website.due to strike I got cancelled my ticket and till now I did not get refund amount.when I cancelled the ticket, I got msg a refund 440 but it was till not refunded.
Due to this reason I am approaching this forum.kindly help me in resolving my issue as soon as possible.thank you.

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college bag missing - Comment #3598047 - Image #3

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Ticket no, tna69821/07/11/2019 started from karimnager to j b s vechileno 5241, driverno 124563, cond no 456874 this is non stop service but stoped all the places on road from starting to ending which delayed my arrival and i need to cancel my appointment with doctor. Itis my complete reply with in72 hours.
Sureshpathipak phone number [protected], [protected].

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Praveen902

from Hyderabad, Telangana

Nov 20, 2019

Date of incident 10/11/19
Place of incident ibrahimpatanam
Time morning 9:50
When i was in the bus i took the pass and showed to the conductor and kept in my pocket but i think it slipped in the bus
It was a 279bus
My bus pass is lost
Please i want a new pass issued
I request with my humble heart please kindly issue a new pass

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Address: Hyderabad, Telangana, 500070

I had booked a online reservation ticket through tsrtc website. Due to tsrtc strike got cancelled my ticket and till now i did not get refund amount. While i am trying to contact them they said that the amount will be refunded post strike calls off. Due to this reason i am approaching this forum. Kindly help me in resolving my issue as soon as possible. Thank you.

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Nov 21, 2019

Updated by Ramaganta Any update on my request?

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I

I am an Indian

Nov 21, 2019

I Reserved the ticket for 13-Oct-2019, the amount was 783 Rs, but service cancelled, I received the below message:

Ur ticket 63505448 from KTDM to KRMR (Service No - 7278) is cancelled for 13-Oct-19 08:15 AM, KTDM-07:15, REFUND: 783 amount will be credited 4 to 7 working days, Thank U. Reach us,[protected] /[protected]

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Address: Bangalore, Karnataka, 560093

Website: www.tsrtconline.in

I booked two tickets in tsrtc government website-

Ticket no[protected], uid no - 8625 for 25 oct 2019 &
Ticket no[protected], uid no - 8189 for 3 nov 2019

Both the buses were cancelled due to the strike. The refund was to be received within 7-10 working days as the website says, but i still did not get the refund. It's been more than 20 days. Please initiate the refund immediately.

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Address: Adilabad, Andhra Pradesh, 504208

It has been more than one month that i had booked a online reservation ticket through tsrtc website. I got a sms that bus has been cancelled and you can get refund amount with in 7 to 15 days. Till now i did not get refund amount. While i am trying to contact through helpline number they said we are on strike untill strike calls off you won't get refund amount. So i am approaching this forum. I am attaching my journey details below. Please solve my issue as soon as possible. Thank you.

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utkarsh bhura

from Hyderabad, Telangana

Nov 14, 2019

I left my orange colour Bag in a bus while travelling from kandi to ptc. It was a Sangareddy depo bus. I do have the ticket and the vehicle number is 2089. Please check regarding this.

S

Sûlthàñ Kåmãl Tējâ

from Delhi, Delhi

Nov 20, 2019

The bus conductor and the driver of the electricbusno.TS 10UB 8173 are unnecessarily shouting at the passengers I really feel bad as a human

refund issue - Comment #3589259 - Image #0

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Hi, i had booked ticket to vijayawada from hyderabad. But at last moment, i received a message stating that the bus was cancelled due to strike and money will be refunded in 3-4 working days. It has been a month but i didn't receive my money. Kindly, solve my issue as soon as possible.

Ticket no. 63402276
Journey date:[protected]
Service no. 1583

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Vaishnav Shambula

from Hyderabad, Telangana

Nov 13, 2019

I have lost my bus pass day before yesterday and can I get a duplicate bus pass and it is valid till 7th December 2019 so plz accept my request and provide me duplicate bus pass as soon as possible

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My tcket no 63309657 was cancelled by the tsrtc service and i got a message that refund will be intiated by 4-7 workig days but i didnot receive any amount please slove my issue service no 8793 from jbs to gdk
I request you to please refund me the amount as i did nit cancel the ticket the service was canceled due to the strike and i thought i wil get the amount after the strike completion but fw giot there refund please intiate y refund too
Thanking you in advance

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Address: Rgia

Evary day buses from airport are being over crowded, they are departing the buses every one hour until the buses are overfilled,
They make us to wait for 30 min and they start giving tickets dats will take place for other 40 min,
On an average they make pis to sit for 1 hour inthe bus prior to the departure
I have boarded the bus at 23.10 by that time ihad to stand and the bus departed at 23.55...
Requesting you to kindly look into it as we are facing lot of problem because of this private management
They are taking advantage of the demand and torturing passengers

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Address: Beeramguda, East Godavari, Andhra Pradesh, 502032

I have cancelled a tsrtc bus ticket booked from hyderabad (Kphb) to bangalore. It’s been 30 days but i didn’t receive my money yet. Please provide my refund asap.
Details of my ticket mentioned in the photos.
I have called them 3 times regarding my refund, there aren't responding to it and not providing me with my refund
Please help me in getting my refund.
Thanks!

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Snehith kondra

from Mumbai, Maharashtra

Nov 8, 2019

Dear sir,

Due to rainy season my buspass got torn a little bit where the expiry date is mentioned and i have more 1month validity but conductors are not accepting it and also the rathifile buscounter secunderabad people are not replacing it I'm a student and its 1200rs value. Please help me sir

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Ginnela Shiva

from Hyderabad, Telangana

Nov 13, 2019

I have applied for bus pass but I have lost the acknowledgement letter and the bus pass date is over I want take new pass pls provide me the new pass SSC [protected] year 2013

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Address: Srt-1259,sanathnagar,hyderabad, Hyderabad, Andhra Pradesh, 500018

This morning i took a irtc bus from erragada to ameerpet. While getting down from bus i dropped it in the bus. The ticket conductor of the bus gave a plane white ticket and wrote ameerpet with pen on it. There's a 200rs note, 100rs note and eight 10rs notes. It contains an atm card of state bank of india, a voter id, a pan card and a adhaar card. 2 zippers. I lost it while coming from erragada to ameerpet around 11 to 11:30 between.

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Address: Patancheru ( Near BHEL ), Hyderabad, Telangana, 50050

The driver of the bus was talking on mobile phone ap11z1936 had hit my car from right side on 29-oct-2019. This driver has not followed traffic rules and driving very rash in the traffic by talking on mobile phone. I stopped the bus and asked him to come to police station, but he refused. I wanted to drag him to the road and punish, but i was calm down by the road traffic. This driver is such a stupid and never cared after the accident by him, so reckless. Take necessary actions on such rash drivers.
Attaching the photos of driver and bus.

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jugal bhandari

from Mumbai, Maharashtra

Oct 30, 2019

Why are u collected double price for local rtc? Earlier from nagaram to kusaiguda was 5rs and now it's 10rs? On what basis. Government failures are not to be tolerated by general public. I want solution for this organised loot.

T

TVSNSS PRANEETH KUMAR

from Mumbai, Maharashtra

Nov 12, 2019

Ticket conductor refused to provide combination ticket saying they were not giving them. If we need then take a full ticket or ride without one

It happened on bus no. Ap 11 z 6329
290u hayathnagar to jbs

Please provide information if it is
True

R

Rajupl

from Hyderabad, Telangana

Dec 19, 2019

Date :[protected] Today morning around 9 AM Bus No AP 11 Z 6578 metro contonment (CNT) Depot.The driver ### he dont have common sense how to drive the bus, near RTC cross road VST i am going to office on my bike, i am front of bus (from Ramnagar X road to before VST signal ) bus was coming from my back side its very speed and rash, I was start indicator to right turn and I started to turn right side and bus is coming very fast from my right side, it is just miss I am sudden braked and stopped otherwise i am spot dead there today. why this much negligence in driving he suppose to see my indicator right side and he should go from left side, RTC demands KCR agreed aina tharvata kommulu vachinaya donga lanjakodukuki, take disciplinary action against him. This driver is such a stupid and never following driving rules, Take necessary actions on such rash drivers.
Attaching the photo of bus.

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Address: Wanaparthy kotha bus stand depo, 509103

Temporary bus conductors and drivers are looting the ticket collection amount both equally... If the bus collection amount is 10000from wanaparthy to hyderabad then the conductor is sharing only 5000 as total collection... The other 5000 going in the pockets of drivers and conductors.. This is wrong... After strike from 5th october most of the drivers and conductors are looting the money... Their daily wages are 1000 other than this they are earning each 3000.. Daily... Look into this serious matter... Plz keep trackers of tickets.

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Address: Hyderabad, Telangana

Tsrtc reservation money not refunded.

TKT NO 63508552, NAME:raju tumma, UPLP-HNK, SRVC NO:8228(UPL- HANMAKONDA) Seats:30(M), FARE:287, DOJ:06-Oct-19 07:50 AM, Up Distance:149(KM), UID:1202, Ph:[protected] /[protected], www.tsrtconline.in

TSRTC regrets to inform that the service No 8228 has been CANCELLED for which you have booked TKT NO:63508552 Journey Date:06-Oct-2019 07:50 seat/s (30) Logon to your account and cancel the ticket at the before 21-Oct-2019 07:50 to get full refund. T&C apply.

Ur ticket 63508552 from UPLP to HNK (Service No - 8228) is cancelled for 06-Oct-19 07:50 AM, UPLP-07:50, REFUND: 287, Thank U. Reach us,[protected] /[protected]

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Date of incident 23/10/2019
Place of incident ecil bus stop
Time Evening 4:30 P.M
When i was in the bus i took the ticket from the conductor and kept it in my bag
It was a 24s bus
My bus pass is lost as it was in the purse .I lost both my money and bus pass which was to be renewed
Please i want a new pass issued
I request with my humble heart please kindly issue a new pass

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