Telangana State Road Transport Corporation [TSRTC] — Bus got delay of more than 2 hours

Address:	Hyderabad
Website:	Tsrtc.com

I booked bus on 12 of may 2023 at 9:15 pm it's almost 11:00 pm in the night from Hyderabad to Nirmal. and even the bus driver is not assigned to the bus and I didn't got any information regarding the delay . Whats the point of making reservations if this type of situations takes place if faced this several times but this time it's a more waiting here happened for almost. 2 hours. The service no is 8007 of Tsrtc on 12 of may 2023. I need my full refund and explaination regarding this condition to take place .