Telangana State Road Transport Corporation [TSRTC] — bus left without passenger boarding

Sir
My name is bk nelson i booked my ticket to nellore from hyderabad. Pick up point is lbnagar. Service no 83622. My ticket no 60122938. The driver's name is k. Jagadeeswar reddy. The departure time of the bus is 9:45. I was at the pick up point exactly opposite to enquiry counter till 12 clock and enquired the service no many times but they said the bus has not arrived. I called abhibus call center and taken the driver no and called him and came to know the bus has left. And the driver is blaming me and saying my phone is out of reach. But materially i was standing at the pick up point till 12 o clock how could a bus go without a passenger?? Do to the technical aspects if the phone doesn't work how can you leave 2 passengers on road who paid 1750/- fair leaving them to their fate saying that phone is not reachable when i was standing in front of the pick up poin. I logged a complaint to the call center tsrtc complaint no 1312 and also to the abhibus call center. Now kindly let me who is responsible for this loss. I spend one more 2000/- to reach my destination today at 1'o clock who is liable for this loss??? Your bus service could not have incurred any loss since you might have taken some other passenger in my place. Now kindly i request your esteemed tsrtc to refund my money or else i will further go for the other legal proceedings. Awaiting a reply.
Thanking you
Nelson kuppuswamy

On sun, jan 13, 2019, 6:06 pm nelson kuppuswamy