Telangana State Road Transport Corporation [TSRTC] — Bus not reached to MG bus stand

I am Deepthi, we have planned a journey from hyd to srisailam on 24-Dec-2023 our seat numbers are 13, 14 and Bus service No :1260, the bus should reach in MG bus stand by 3 pm but we have been waiting from 2 and half hours but still bus did not reach MG bus stand and customer care is also giving wrong driver number and MG bus stand enquiry officer is also not responding properly about the bus and asking us to wait wait ...how long we need to wait ...kindly refund our total amount