Telangana State Road Transport Corporation [TSRTC] — Bus service grievance

We r booking bus...TKT NO 69786477HYDERABAD-VISAKHAPATNAM, Boarding at:L.B.NAGAR- C.COFFEE DAY, Dropping at:DWARAKA BUS STATION VSP, SRVC NO:2042(SANGAREDDY-VISAKHAPATNAM) Seats:15, 20(M, M), FARE:3020, DOJ:22-Oct-22 06:00 PM, Arrival Time:23-Oct-22 07:30 AM, Up Distance:639(KM), UID:5515, Ph:[protected] / 23450033, www.tsrtconline.in
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We didn't get any support message like crew number & bus status till now The bus was not reached location and we didn't get any information about bus