Telangana State Road Transport Corporation [TSRTC] — Cargo Item not Delivered

Address:

yadagirigutta

Cargo Tracking No:1804187
im sending item:[protected]
Location :Yadagirigutta To Uppal

But not delivered to person
so im regularly asking to cargo service his not responding
only saying item sending in process
so how many days/months are waiting one single item
please verify and whats happening to my item
please help me sir