Telangana State Road Transport Corporation [TSRTC] — Cargo Parcel service

Sir,
I have booked TSRTC cargo at Vijayawada Autonagar to Karimnagar as on 19.03.2022 . having Consig n0 2064629. In online status is in transist as on 20.03.2022 in karimnagar . In Karimnagar there is no response from TSRTC cargo. They are still asking and saying parcel was not found as on 31.03.2022...we are not getting correct respond from Karimnagar Cargo service...