Telangana State Road Transport Corporation [TSRTC] — Conductor taking the money from females even after showing aadhaar card

Bus number TS 03UC 7888 jan 05th evening 6.30 pm travelling from kazipet to warangal railway station a lady conductor taking bus fair from females even after showing the adhar card, says you are not eligible for the free ride
Tried to contact the toll free number and the mobile number written on the bus both are not valid
I hope the government officials look into the issue and take action on such illegal things happening around Telangana