Telangana State Road Transport Corporation [TSRTC] — delay in bus arrival and poor response by the driver

I booked a ticket from jubilee bus station to karimnagar with ticket no. 64148862 on 12/02/2020. The bus is supposed to departure from jbs by 8:30 pm. But the bus did not even arrive by that time. It reached the station around 8:45 pm and when asked about departure, driver informed that it will take a minimum of 30mins to start making my journey delayed by almost 1 hour!
What is the use of making a reservation if the bus doesn't start on time and i need to have a refund for such delay in the service.
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Telangana State Road Transport Corporation [TSRTC] customer support has been notified about the posted complaint.
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