Telangana State Road Transport Corporation [TSRTC] — Door not working in rajadhani ac bus

Address:

Nakkalagutta, Hanamkonda

As the main door not working in the rajadhani ac which we’re traveling from hyderabad - hanamkonda & the bus no. TS 03 Z 0413
However the traveller opts the ac bus to avoid heat & after boarding if this’s the situation why to board this & why the TSRTC charge us more than the regular