Telangana State Road Transport Corporation [TSRTC] — Driver's misbehaviour and overcharging

Address:

Hyderabad, Andhra Pradesh

I took TSRTC Garuda plus service no.1327 bus from Ongole to Hyderabad Ameerpet stop on 10th February 2017 and booked tickets for this journey in online portal, Abhi bus, for two passengers, ticket number[protected]for me and my 11 year old daughter). Though I booked the online ticket, he gave me the ticket again forcefully charging me with 584 Rs from Ongole to Miyapur stop, Hyderabad ( overcharged me here also by booking until Miyapur though I booked my online ticket till Ameerpet)saying that the half ticket rule doesn't exist for 11 years old without hearing to what I am saying and created a mess and abused me verbally. If it's not a rule, then how come I have booked the ticket for my daughter?
He did not even stop at destination and he asked to leave on the middle of the road.
I would request you to take action against the driver who misbehaved with me and overcharged me for which I unnecessarily lost my money.
Thanking you.
Sincerely,
Swapna.B