Telangana State Road Transport Corporation [TSRTC] — enquiry member of hyderabad jubilee bus stand gave the wrong information

I have booked a ticket but I did not receive any confirmation message to the mentioned mobile number. After reaching the jubilee bus stand, i have asked the enquiry member to know whether my ticket is confirmed or not by showing the mail which is received from EBS which is having the payment reference and payment status as success. He informed that your ticket will be refunded and you can in other bus by paying the ticket money. I boarded the other bus by paying the ticket money. After 1 hr., I got a call from other tsrtc driver number and says that my ticket is confirmed and bus was late and that's why I am calling now. In conclusion I lost my ticket money because of the wrong information given by one of the enquiry member. This is my ticket number 58193450. Can you refund my ticket money. For God sake, improve the service. I am not able to connect to the customer care executive after staying 40 mins in the call. What kind of service is this