Telangana State Road Transport Corporation [TSRTC] — Extreme delay and negligence by the Crew

The bus bearing service number VJA-NZB/7693 from Vijayawada to Nizamabad on 10/11/2023 was supposed to be in JBS bus stand at 2PM and we have waited for more than 2 hours and called the bus crew multiple times but the exact information on the arrival of the bus was not provided and authority at the bus stop also had no information. At last bus arrived at 4PM and the crew didn't even called to inform and I had to again call and then he says the bus has arrived 10mins ago. I request a full refund for the extreme delay and the negligence, and for not providing any update regarding the same.