Telangana State Road Transport Corporation [TSRTC] — Extreme delay of the bus

The bus bearing service number VJA-NZB/7693 from Vijayawada to Nizamabad on 10/11/2023 was supposed to be at JBS bus stand at 2PM. We have been waiting for more than one and half hour yet the bus is not here and the authority is not providing any exact information on the arrival of the bus. As the tickets are non refundable we cannot board any other bus. So I request the amount to be refunded for the extreme delay and for not providing any exact information on the arrival of the bus.