Telangana State Road Transport Corporation [TSRTC] — fare of bus ticket

I hired the bus at lb nagar metro station bus stop. But the conductor of the bus gave the ticket naming from dwarakanagar which is in rk puram near ashtalakshmi temple and the bus conductor is misbehaved and spoke unparliamentary language. Is this the behaviour with a costumer? Is questioning an illegal thing wrong? This is not a behaviour that should be shown in front of a costumer.