Telangana State Road Transport Corporation [TSRTC] — gender mistake

Address:

Hyderabad, Telangana, 500049

Greetings,
Am santosh and am a male person went to take a fresh metroexpress bus pass in kphb branch the person who sat there was entered my details wrongly instead of entering male they have entered female. So i went back again and i have asked to change my details but instead of changing my details those people had make to stand in the sunlight for and hour and behaved like an illiterate person and spoke very rudly and simple they have attached small white paper and again they gave me my id back.
It's seems those people are doing there job without taking any money.
I demand an explanation about this as earliest as possible.