Telangana State Road Transport Corporation [TSRTC] — I haven't received the bus driver details waiting for bus 1 hr

As per the booking details Dilsukhnagar bus stand is the starting point I haven't received bus driver details and waiting for one hr and finally called to customer care they provided driver contact number.when i called to driver he said point is not Dilsukhnagar busstand it is opposite to busstand.There is no proper communication providing by the tsrtc that I am calling and asking the driver details to customer care number that too after waiting one hr.Not providing proper starting points.

Svcno:8665