Telangana State Road Transport Corporation [TSRTC] — Missed my bus as could not find the ticket

Address:

A 302 Aryaman Awas, Opp Swastik City, Behind Pooja Farms

I purchased one ticket for Shilparamam from the arrival hall. Waited 40 minutes for the bus, due to which I misplaced my ticket, even though i had done payment online, the bus conductor and your TSRTC staff was not at all helpful, and kept on insisting me to find the ticket which I eventually found after missing the bus. The staff was very rude and not at all helpful, if i had not find the ticket i would had to pay again, even though there was a record of payment already made online through phone pe.