Telangana State Road Transport Corporation [TSRTC] — Money debited and transaction successful but not received by receiver's bank so didn't issue the tickets

Address:

Driver Information Service No 7979 (HYD - NRML) Driver Name MD LATEEF AHMAD Mobile Number 9491715351 Journey Date 02/11/2022

Yesterday[protected] approx (11.30pm)
Me and my grandfather wants to go to nirmal from Jubilee Bus Station...
Then a super luxury came service number-7979(HYD-NRML)
DRIVER NAME-MD LATEEF AHMAD
His mobile number [protected]

The fare money for the distance is 400×2 persons=800
I said I don't have enough money I will debit from ATM then he said everything works under this machine UPI, Credit, Debit cards, So by trusting him I sent 800 to the TSRTC UPI through Phone pay...
And the transaction was successful money was also debited but he said that money not credited If it credits in beneficiary TSRTC act then ticket automatically Comes out...
So he rejected and He talked so rudely said the transaction was not successfull but the money debited and transaction also suceed but beneficiary account it has problem I think...
Or the problem may be in relation between beneficiary and bank...
So please help me out this situation