Telangana State Road Transport Corporation [TSRTC] — no response regarding refund

Address:

Hyderabad, Telangana

I had tried to book a ticket in tsrtc online website for a journey starting from hyderabad to madhira on 27/08/18. While booking the ticket the money was debited through payment gateway named ebs for amount of rs.340 with reference number of [protected] and payment id of[protected]. But ticket was not generated and i didnt get any message or email about the ticket. I had tried to call the tsrtc help line number [protected] for about 20 times. All the time computer programmed to answer the call made me to wait on call but no one responds. I emailed them about the same the auto generated mail with ticket id 21666 was sent to me. I almost waited all these 2 weeks to get response from them. But tsrtc not even contacted me or reply about the issue. As money was debited and ticket was not generated i need refund of my money.
Thank you.