Telangana State Road Transport Corporation [TSRTC] — non cancellation of ticket in counter

Address:

Hyderabad, Andhra Pradesh

Sir, i made advance booking on 03.01.2018 for my journey to srisailam for journey on 09/01/2018 (Ticket no: 56411146/109 48160 service no: 1236 jbs-sslm seat no: 3 & 4 date of journey : 09/01/2018 08.30 hrs) from reservation counter jbs-rtc-jbs. Due to sudden illness of my wife in the early hours of 9.1.2018, my journey is cancelled. As per the terms of cancellation, printed on the reverse side of the ticket, it is printed, refund of 25% is allowed from 1 hr prior to the schedule departure, till departure time. With much pains, i reached the jbs bus station by 7 am and to my surprise the counters are not opened. I contacted the depot manager and he asked me to wait for some time. The counter clerk came and opened the counter after 7.30 am. To my surprise, he answered that no canellation before 1 hr of the schedule departure and refund amount is nil.

When i showed the terms on the ticket, he told that the stationery is very old and now the conditions are changed. But when i check the online information, the refund will be 25% from 1 hr before to the time of departure.

My question is, whether the cencellation rules are changed; if so from when;

Further, when the rules are changed, why dont you put a rubber stamp on the old stationery used at the reservation counter.

You are not allowing online reservation for certain routes and only to get reservation on the counters, what about the cancellation before 2 hours, 1 hour etc... When the counters are not open till 8 am in the morning.
You should also educate the travellers that tickets purchased in counters will be cancelled only during counter times and the rules of refund will not apply.

Please look into and arrange for refunding the 25% of the charges collected from me.