Telangana State Road Transport Corporation [TSRTC] — Non receipt of refund for cancelled reservation tickets online

1) I have booked online reservation tickets on 13/06/2022 for Bangalore-Khammam onward and return journey, ticket Nos. 68056655 & 68056656.

2) Due to change in travel plan I have cancelled on 16/06/2022. I have to get refund of total Rs. 11, 920/- (i.e Rs. 5840 & Rs. 6080).
Till today i.e 17/07/2022 even after one month I have not received the refund.

3) I have called TSRTC customer after two weeks of cancellation, they informed that EBS problem is there, you will get shortly.

4) After one more week I have sent a mail, received a reply the there is a problem in EBS, refunds are getting delayed.

5) No one is telling clearly that when I can get the refund.

Regards,
G. Rambabu
[protected]