Telangana State Road Transport Corporation [TSRTC] — Not providing the water bottle

I am a regular tarveller from hyderabad to nizamabad. And nizamabad to hyderabad. On the date 27 feb 2021 i was travelling from jublee bus station to nizamabad bus station in the night at 8:20 pm with driver number 676259 and bus no TS16 Z 0192
Had not providing the water bottel. Insted when asked he was showing the rude behaviour towads me and other passengers saying that no we will not provide if you want get it from out side. And saying that what can you do. This is what happening with all the TSRTC drivers of rajadhani. why no action is taken on them. Is the TSRTC mixed up with drives in selling those water bottles outside. If not why can't they take serious action.