Telangana State Road Transport Corporation [TSRTC] — online reservation - service cancelled without intimation

Address:

500089

I have booked a jbs-gdk super luxury bus service number: 7159 on 30-july-2019 at 9:45 am seat no. 3, boarding at jbs secunderabad.
Fare: 308
Ticket no: 62658576
I reached jbs at 9:30 am on 30th july 2019, called the bus driver he said he will be at jbs in 30 mins.
I waited there for 30 mins, then driver called me and said th service is cancelled because of some unknown reason and he asked me to go and check with the control room manager "sunil kumar" to adjust my seat in another bus.

Sunil kumar first tried to adjust me in a normal luxury bus, to which i declined because the i booked for super luxury service and i din't wanted to go in normal bus.

Then there came a rajdhani bus. I asked sunil kumar if he can adjust me in that bus, how much is the extra amount i will pay.
I asked him clearly that please tell me which seta is available so that i can decide whether to take the seat or not.

He spoke something with the rajdhani driver and he immediately took out a new luggage ticket of 100 rupees.

They didn't even told me which seat they are going to allocate to me.

They had a very very very bad accent of speaking and don't have manners to talk to ladies. The drivers and conductors of tsrtc buses are literally very arrogant and bad in behaviour.

Please take corrective actions against mr. Sunil kumar for misbehaving and misguiding the passangers.